Toyota of Hopkinsville has an opening for a Business Development Center Service Coordinator

Job Summary

· Answer all incoming phone calls according to scripts and schedule appointment for appropriate department.

· Log all customer comments into Customer Retention Management tool or in Dealer Management System as required

· Schedule follow-up contact if no appointment is made.

· Contact customers using scripts.

· Post scheduled appointments in DMS or third party scheduler.

· ASM to run Appointment schedule daily. When staffing Porters or Greeters an abridged schedule to help identify customer would help.

· Follow-up with Service Department to determine if appointment was kept or monitor the DMS. Determine if future contact as needed.

· Reschedule no-show customer appointments.

· Purify and update customer information in database.

· Generate follow up contacts according to customer’s preference

· Contact customers based on current marketing initiatives and incentives.

· Notify appropriate departments when an appointment is scheduled.

· Forward any customer concerns to appropriate Department manager and follow-up.

· Contact and schedule customers that have special order parts.

· Use Toyota and dealer systems to find and contact customers with outstanding recalls.

· Experience with Time Highway or Reynolds and Reynolds is a plus, but not required.

· Set up first service check in time for new Toyota Care customers.

Benefits

This is a full time position that offers medical, dental, and vision insurance, 401K including company match, and paid time off.

Job Type: Full-time

Pay: From $14.00 per hour

Expected hours: 40 – 50 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance

Schedule:

• Monday to Friday
• Weekends as needed

Supplemental pay types:

• Bonus opportunities

Travel requirement:

• No travel

Ability to Relocate:

• Hopkinsville, KY: Relocate before starting work (Required)

Work Location: In person