Toyota of Hollywood is looking for dedicated Service Advisors to join the Service team.

Our Service Advisors are responsible for working closely with our customers to understand their concerns, advising them of their options, and selling and scheduling service/repair work on their vehicles. This position serves as a liaison between our customers and technicians, swiftly resolving questions and any matters that may occur.

What we offer:

• Competitive compensation plans with commissions
• Weekly pay on Fridays
• Full time employees enjoy a diverse benefit package including: Medical, Dental, Vision, Supplemental insurance, 401(K), paid vacation and personal time off.
• Team oriented work environment
• Support and training that will provide you with the necessary tools to be a successful in the position

Essential Functions:

Specific duties as a Service Sales:

• Greets customers by saying “Welcome” and introduce yourself in a friendly manner to maintain high customer satisfaction standards. When possible, obtains customer and vehicle data prior to arrival.
• May schedule service appointments.
• Presents a service menu of recommended maintenance services to every customer.
• Keeps customers informed at all time, making status calls or text to provide customers with progress of their vehicle. If any additional repairs are required, make sure to get proper authorization from the customer before the job is performed.
• Handles incoming calls promptly and courteously regarding appointments and work in process and make every effort to satisfy customer’s inquiry.
• Writes up customer’s vehicle concerns accurately and clearly on repair order. Listen to the customer.
• Handles minor customer complaints and/or misunderstanding with courtesy, tact and in a manner that does not further aggravated problems. If customer is still not satisfied, personally turn over to the designated management representative.
• Obtains accurate parts and labor prices for all customer pay and internal operations using the appropriate parts price sources and labor pricing guidelines.
• Obtains properly documented telephone approval for all add-on sales when customers are not at the dealership.
• Informs the VIP/Sales Manager of potential new vehicle customer.

Specific Duties as an Administrator:

• Refers to service history, inspect vehicle, and provides complete and accurate written cost estimates for all the services or repairs recommended and establishes “promised time” to satisfy customer’s concerns.
• Establishes customer’s method of payment, obtaining credit approval if necessary.
• Checks on progress of repair throughout the day.
• Reviews repairs orders to ensure completion of work, additional work and authorization is noted. Pay close attention to customer’s signature, every repair order must be signed.
• Stays in constant contact with the technical team about any changes to job status and keep them updated on the shop's workload so they know what kind of work the shop can handle rapidly.
• Document flat rate time and other required time-keeping according to the service department and/or manufacturer’s procedures.
• Maintains a record of special parts orders status.
• Contact customer to pick-up vehicle and return the loaner. Explain completed work and all charges to the customer.
• Close repairs orders as appropriate.
• Prepares and reviews estimates for extended warranties and insurance claims.
• Notifies management right away of any circumstance or state that compromises the integrity, welfare, or safety of the dealership, its staff, or its customers.
• Keeps work area clean.

Please visit us on https://www.toyotaofhollywood.com/ to learn more about our business!

If interested in this opportunity please submit resume via Indeed. You may also apply online via the careers tab on the Toyota of Hollywood website.

EOE M/F

Drug Free Workplace

Job Type: Full-time

Pay: $40,000.00 - $150,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Retirement plan
• Vision insurance

Day range:

• Monday to Friday
• Rotating weekends
• Weekends as needed

Shift:

• 10 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Rotating shift

License/Certification:

• Driver's License (Required)

Ability to Commute:

• Hollywood, FL 33021 (Required)

Work Location: In person