Service Advisor

Description

Toyota of Cool Springs is seeking an organized and detailed Service Advisor.

SUMMARY

Provide truly exceptional customer service in a fast paced work environment at a high volume dealership.

Responsibilities

• Greets customers promptly
• Obtains customer and vehicle information
• Clearly reports all vehicle symptoms as described by the customer
• Determines and recommends needed maintenance base on age, mileage, and vehicle history
• Prepares complete and accurate estimate of cost for labor and parts
• Establishes follow-up time
• Monitors the progress of each vehicle throughout the day, updating customers frequently
• Verifies that final invoice reconciles with work performed on the repair order
• Explains all completed work and charges to customers

Qualifications

• Minimum 1 year experience in a service advisory role
• Knowledge of automobiles
• Positive attitude
• High volume mentality
• Customer Satisfaction Index focused

What We Offer

• 401(k) Savings Plan with Employer-Match
• Medical Insurance
• Dental Plan
• Vision Plan
• Basic Life Insurance
• Accident & Critical Illness Insurance
• Paid Vacation
• 5-Day Work Week
• Locally Owned
• We promote from within