1 COMMERCIAL ACCOUNT SERVICES SPECIALIST Job in Coppell, TX

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COMMERCIAL ACCOUNT SERVICES SPECIALIST

Toyota Industries Commercial Finance

Coppell, TX | Full Time

$40k-50k (estimate)

2 Weeks Ago

COMMERCIAL ACCOUNT SERVICES SPECIALIST

$40k-50k (estimate)

Full Time | Lending & Credit 2 Weeks Ago

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Toyota Industries Commercial Finance is Hiring a COMMERCIAL ACCOUNT SERVICES SPECIALIST Near Coppell, TX

COMMERCIAL ACCOUNT SERVICES

Commercial Account Services Specialist

Who We Are:

Based in Coppell, TX, Toyota Industries Commercial Finance (TICF) has over 200 associates and is a commercial lender for Toyota Forklifts, Hino Trucks and Toyota Advanced Logistics. Part of the global Toyota Industries Corporation family, we are included in a network of companies that manufacture and sell textile machinery, material handling equipment automobiles, and automobile parts. As a whole Toyota Industries Corporation has more than 15,000 Associates in North America and over 70,000 Associates around the globe.

Our vision at Toyota Industries Commercial Finance (TICF) is to be the financial services partner of choice to our dealers and customers by delivering innovative solutions that support the sustainable growth of our partners. We do this by engaging diverse talent and passion of people who are committed to helping carry the load, contribute to society, and strive for continuous improvement.

Why Work At Toyota:

Whether you are starting out in your career or looking to make the next step, build your career on the foundation of the Toyota brand. Since 1926, Toyota has operated on the foundation of Respect for People and Continuous Improvement. At TICF, you’ll enjoy the benefits of a small company with the backing of a big-name brand. Ask Associates why they joined TICF, and you’ll hear them tell you about the Toyota culture – making sure each person we engage with feels welcomed, valued, respected, and heard. You’ll hear about an accessible leadership team who listens to Associate concerns and values open communication., You’ll hear about a Company that sticks with Associates through the highs and lows and provides stability. We are committed to our Associates and the communities we serve.

Our office is perfectly placed in Cypress Waters- the heart of the DFW metroplex. This premier campus reflects environmentally sophisticated buildings, extensive natural landscaping, pedestrian trails and streets, and lakeside restaurants. Work and discover amenities abound, such as free weekly yoga, a lunch shuttle to the restaurants, and so much more! Come check us out – life is better at Toyota!

What You’ll Get:

Competitive compensation, a company-wide bonus program, market leading benefit package, and joining one of the world’s most admired brands are all part of TICF’s employment value proposition.

Choices of where you work and when you work - because we all value something different. Hybrid work schedules allow for flexibility where you work. There is required collaboration in office on Tuesdays and Wednesdays, but the flexibility to work from home the rest of the week. A unique 9/80 work schedule gives you the flexibility when you work. Choose from alternating Fridays off or consider the Choice schedule which allows you a fixed morning or afternoon off each week.
A Personalized Ride. Design and order your own personal Toyota or Lexus leased vehicle through TICF’s Associate Lease Program which includes all insurance, maintenance, and registration costs plus easy payroll deduction. Prefer to own your car? You can also purchase a Toyota or Lexus vehicle on terms available exclusively to Toyota Associates and eligible family members.
Time Away. In addition to vacation time, TICF also offers paid personal and sick time, as well as 14 paid company holidays - including a paid yearend shutdown period for most departments. Plus, the ability to rollover unused time.
Education Assistance. Are you weighed down by student debt? TICF will pay $200 per month up to a total of $20,000 to assist you with repaying your student loans. Interested in furthering your education – TICF will pay up to $5,250 toward your ongoing education in addition to company sponsored training.
Comprehensive Care. We know you need great insurance to care for yourself and your family. TICF offers a low cost, low deductible PPO plan as well as a CDHP plan with employer contributions to your Health Savings Account. With an expansive Blue Cross Blue Shield network, you can get the care you need when you need it. Affordable dental and vision, along with an array of flexible spending accounts gives you the ability to pick and choose what works for your care.
The Support You Need. Advocacy and an employee assistance program makes sure you have the support you need when issues arise. No cost short term disability, long term disability, and 2x annual salary life insurance/AD&D protects you when the unexpected occurs.
Retirement Readiness. You can immediately participate in our 401(k) program through Fidelity Investments with a company match of 66 2/3% up to 6% and the flexibility of pre-tax, Roth and after-tax contributions.
A Family Focused Culture. Four weeks of paid parental bonding leave, plus paid maternity leave and adoption assistance.
Community Involvement. Eight hours of paid time to volunteer at one of TICF’s community partners.

About The Job:

We are seeking business graduates who are enthusiastic, eager to learn, and have a passion for a career in commercial lending. As a Commercial Account Services Specialist, you will be part of a dynamic team and receive comprehensive training and mentorship to help you kick-start your professional journey at Toyota. You will play a crucial role in delivering exceptional service, ensuring customer satisfaction, and learn about the operations of the business, gaining exposure to various departments of the company. This role is designed for individuals looking to learn, grow, and advance within our company.

What You’ll Do:

Provide information and resolve commercial customer issues received via phone calls, emails, and mail, following departmental guidelines.
In additional to standard account questions, you will master the following process: Maintenance changes/research, Remaining Obligations, ACH Returns/Activations/Total Loss Claims & Repair Checks/Sales & Property Tax Research/Deferrals, Billing Due Date Changes/TRAC & Balloon Restructures/Changes after Funding/Contract Modification Requests/Personal Guaranty Removal Requests/Voluntary Surrender/Clarification and Substitution of Collateral.
Provide feedback and support efforts for the development and implementation of standardized processes to increase efficiency and productivity.
Demonstrate knowledge and awareness of compliance policies, procedures and regulations affecting the Commercial Services Department
Prepare and submit requests for commercial customer account updates promptly and with accuracy including documenting each customer interaction and account change.
Create desk guides for new procedures or processes that require documentation.

Qualifications You’ll Need:

Must Have:

Strong verbal and written communication skills with a strong customer focus and sense of urgency
Strong analytical, organizational, and problem-solving skills, and is a quick learner with a passion for acquiring new skills
Effective team player who fosters positive relationships within the team and collaborates effectively with other departments
Meticulous attention to detail, strong follow-up skills, and sense of ownership
Ability to work independently under pressure to meet both internal and external deadlines
Strong Microsoft Office/Excel/Word skills

Great to Have:

Bachelor’s degree, preferably in business-related field
Previous Commercial Services experience
V-Lookup skills in Excel

Job Competencies

Customer First: Demonstrate a consistent passion to exceed internal and external customer expectations. Focus on creating an exceptional customer experience.
One TICF: Foster a One TICF mindset. Operate with a broad view of the organization, understanding how your role impacts others within the organization. Collaborate and effectively communicate within teams, cross functionally, presenting a One TICF experience for dealers and customers. Support the company Hoshin and Vision.
Mindset of Continuous Improvement: Challenge self and others to continuously look for ways to improve TICF business processes and deliver value to the customer. Identify problems, remove inefficiencies, innovate, and challenge the status quo. Apply a Kaizen (continuous improvement) mindset in day-to-day tasks and projects - big or small.
Demonstrate Inclusive Behaviors: Foster an inclusive environment where everyone can thrive and feels welcomed, valued, respected, and heard. Be curious, listen to, understand, and capitalize on diverse perspectives. Show gratitude and consistently demonstrate respect for people.
Learn, Grow, Develop: Continuous improvement of yourself and others. Ask for and give constructive feedback. Invest in your growth and development by taking on challenging assignments and applying learned concepts.

Toyota Industries Commercial Finance is an equal opportunity employer.