Perform all aspects of collections and administrative functions for outstanding invoices and balances on Community Archives accounts receivable. Communicate with title companies on behalf of Associa’s branches to collect outstanding AR from Community Archive orders.

Job Duties and Responsibilities

• Contact Title Companies via email, phone, and other modes of correspondence in regard to their unpaid and outstanding balance on Homeowner Closing documents, according to FDCPA regulations.
• Utilize all approved collection strategies and programs (i.e. re-age, reinstatement, payment plan, etc.) for payment on delinquent accounts.
• Maintain accurate and complete documentation on customer accounts, client correspondence files, and adhere to established follow-up procedures.
• Meet performance standards and quality assurance goals set forth by management.
• Handle all aspects of collections administrative functions including but not limited to tracking CA delinquency, creating reporting metrics, filing and archiving all documentations and consolidating data in reportable formatting.CA Delinquency = Past due Agreement option processing fees collection, and collection of settled account balance on branches CA has agreed to assist

Reporting Metrics = tracking of Collection activities and provide branches reports as requested
Filing and archiving = emails sent will be in HelpSpot, copies of letters sent to optimal will be saved
Consolidating data in reportable formatting= duplicate of creating reporting metrics

• Adhere to established client/branch empowerment guidelines.
• Other duties as assigned

Job Type: Full-time

Pay: $16.00 - $17.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Weekly day range:

• Monday to Friday

Work setting:

• Call center

Experience:

• Call center: 1 year (Required)
• collection: 2 years (Required)

Ability to Relocate:

• Richardson, TX 75081: Relocate before starting work (Required)

Work Location: In person