Coordinates the activities of hotel staff as directed and provides support to the General Manager.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

ESSENTIAL JOB FUNCTIONS

• Monitors and ensures compliance with all guidelines for operations
• Ensures that all departments are continually compliant with IHG Brand Standards
• Conducts monthly department meetings to review new procedures and solicit input from all employees
• Handles and provides resolution to guest complaints and employee issues
• Assigns duties to employees and subordinates and observes performance to ensure adherence to hotel and franchise standards, hotel policies and established operating procedures
• Answers inquiries pertaining to hotel policies and services
• Assists General Manager in annual wage scale surveys; ensures employee wages follow wage and salary guidelines
• Ensures property hiring practices comply with all state and federal requirements
• Performs functions of the General Manager in their absence
• Functions as Manager on Duty on weekends
• Perform functions of Guest Service Agent as needed
• Provides training, including safety training, to front office staff as directed by Management
• Assists in the selection of Guest Service Agents
• Assists in scheduling front desk personnel within budget guidelines to assure adequate staffing
• Maintains accurate records including cash flow sheet, direct bill accounts, credit card payments, registration cards and reservation cards
• Corresponds with group and travel agents to answer special requests for rooms and rates
• Assists with sales and marketing efforts as directed
• Assists housekeeping, maintenance, and F&B departments as needed
• Assist management team in conducting regular staff meetings
• All other duties as assigned
• Ability to work a flexible schedule

SUPERVISORY RESPONSIBILITIES

Directly supervises front desk, and other staff as determined by General Manager. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems

Job Type: Full-time

Pay: From $55,000.00 per year

Benefits:

• Health insurance
• Paid time off

Schedule:

• 10 hour shift
• Holidays
• Night shift
• On call
• Weekends as needed

Experience:

• Hotel management: 1 year (Preferred)
• Hospitality: 2 years (Required)

Work Location: In person