Are you passionate about providing outstanding customer service? Do you thrive in a fast-paced and dynamic environment? If so, we have the perfect opportunity for you! Our privately owned physical therapy clinic is seeking a Front Desk Receptionist to join our dedicated team and play a crucial role in delivering exceptional care to our patients.
Job Responsibilities:

1. Greet patients and visitors with a warm and friendly demeanor, creating a welcoming atmosphere at the front desk.
2. Handle all incoming calls and inquiries promptly and professionally, providing accurate information and directing calls to the appropriate staff members.
3. Schedule appointments efficiently, ensuring optimal utilization of clinic resources and minimizing patient wait times.
4. Verify patient insurance information and assist in processing necessary paperwork for a seamless check-in process.
5. Coordinate patient registration and ensure all necessary forms are completed accurately.
6. Maintain patient records and update the clinic's database with new information as required.
7. Collaborate with therapists and other clinic staff to ensure smooth patient flow and timely delivery of services.
8. Handle billing and payment processing in a confidential and organized manner.
9. Address patient concerns and complaints with empathy and professionalism, escalating issues to the appropriate personnel when necessary.
10. Maintain a clean and organized front desk area, ensuring a professional and pleasant environment for patients and staff.

• Previous experience in a customer service role is preferred.
• Excellent interpersonal and communication skills to interact effectively with patients, staff, and visitors.
• Strong organizational abilities to manage appointment scheduling and administrative tasks efficiently.
• Knowledge of medical terminology and insurance procedures is a plus, but not required (we are willing to provide training).
• Ability to multitask and prioritize responsibilities effectively.
• Detail-oriented and capable of maintaining accuracy in data entry and paperwork.
• Positive attitude and a team player mentality.
• High school diploma or equivalent.