TownePlace Suites in Slidell is looking for a Front Desk Associate to serve as our guests’ first point of contact and manage all aspects of their accommodation. Front Desk Associates responsibilities include checking in/out guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.

Responsibilities

• Provide exceptional customer service to all hotel guests

• Communicate with Director of Sales regarding status of groups

• Communicate with Housekeeping regarding VIP arrivals and expediting VR rooms

• Pass on pertinent information to next shift: Group information, current selling strategy, follow-up required for guests or shift responsibilities.

• Register guests, assign rooms, take payment & issue room keys.

• Make courtesy call to guests to assure their complete satisfaction with their room, etc.

• Schedule and make Wake-up Calls.

• Keep records of occupied rooms and guests’ accounts.

• Make and confirm reservations.

• Present folio's and collect payments from departing guests.

• Provide solutions to problems for guests, associates and management. Use empowerment to exceed associate/guest expectations and resolve conflicts.

• Perform administrative functions for guests, i.e., faxing, coping, mailing, over-night mail service, and other clerical duties.

• Implement, monitor and carryout guest rewards program.

• Deliver requested amenities to guest rooms (rollaway beds, cribs, pillows, blankets, towels, small amenity items, etc.)

• Verify bucket-check against computer information.

• Count drawers, make deposit drop verified by witness, and run initials.

• Close and balance shift.

• Communicate with Housekeeping Supervisor regarding early and late check-ins, checkouts, stay-overs, and special requirements for amenities.

• Remain highly visible and be readily available for guests at all times.

• Take initiative to offer assistance or answer questions throughout the hotel.

• Proper administration of key control.

• Thoroughly understand and implement the Brand service culture.

• Perform all shift checklist responsibilities.

• Support team members to ensure the team’s entire workload is completed daily.

• Perform other duties as required.

Skills

• Work experience as a Hotel Front Desk Associate a plus but not necessary
• Experience with Fosse a plus
• Customer service attitude
• Excellent communication and organizational skill

MUST BE AVAILABLE TO WORK ALL SHIFTS, 7A-3P, 3P-11P AND 11P-7A

Job Type: Full-time

Pay: $11.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Monday to Friday
• Night shift
• Weekend availability

Work Location: One location