Hours: 7a-3p
Saturday-Wednesday

Job Summary:
We are seeking a detail-oriented and customer-focused individual to join our team as a Front Desk Associate. As an associate at our property, you will play a crucial role in ensuring the smooth operation of our hotel during the overnight hours. This position is responsible for performing various duties related to guest services, night audit, and hotel management.

Duties:
- Conduct shift procedures, including reviewing and reconciling daily transactions and preparing reports
- Handle guest check-ins and check-outs during the overnight shift
- Provide exceptional customer service to guests, addressing any inquiries or concerns they may have
- Assist with guest relations, ensuring their needs are met and resolving any issues that may arise
- Operate phone systems and respond to incoming calls in a professional and courteous manner
- Maintain accurate records of guest accounts, payments, and reservations
- Ensure the security of the hotel by monitoring surveillance cameras and reporting any suspicious activity
- Collaborate with other hotel staff to ensure a seamless guest experience
- Perform other duties as assigned

Skills:
- Strong customer service skills with a focus on guest satisfaction
- Excellent communication skills, both verbal and written
- Proficient in using phone systems and handling multiple phone lines
- Ability to multitask and prioritize tasks effectively in a fast-paced environment
- Attention to detail and accuracy in performing night audit procedures
- Knowledge of hotel management software systems (e.g., property management systems)
- Bilingual or multilingual skills are a plus

At our hotel, we value our employees and offer competitive benefits packages. Join our team today and enjoy the following perks:
- Competitive pay rates
- Opportunities for career advancement within the hospitality industry
- Ongoing training and professional development opportunities

If you have a passion for hospitality and providing exceptional guest experiences, we would love to hear from you.

Job Type: Full-time

Pay: $15.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Morning shift
• Night shift
• Overnight shift

Work setting:

• In-person

Work Location: In person