Hotel Head Housekeeper
Job Description
JOB SUMMARY
Performs duties to manage the housekeeping and laundry operations to ensure Town Pump and brand quality operational standards are met. Model the Hotel Group Mission Statement "Genuine Hospitality from genuine people committed to providing comfort and service."
QUALIFICATIONS and SKILLS NEEDED:

• High School diploma, GED, or related experience.
• Knowledge of general housekeeping and recordkeeping required.
• Ability to communicate in a courteous, professional manner with teammates, management, and guests.
• Ability to compute basic math. Basic computer skills are a plus.
• Ability to be punctual and work within a flexible work schedule.
• Have a strong work ethic. Must display a high degree of pride and integrity in job performance.

ESSENTIAL DUTIES and RESPONSIBILITIES:

• Complete all required company and brand specific training and/or certifications in a timely manner.
• Wear uniform and nametag at all times while on shift and follow Town Pump's grooming and appearance guidelines.
• Supervise all housekeeping and laundry team members. This includes but is not limited to participating in the hiring, training, performance management, conflict resolution, discipline, and termination of team members as required.
• Assign daily work for the housekeeping and laundry department and distributes assignments accordingly.
• Sign-out and sign-in master room keys daily.
• Clean guest rooms to Town Pump/Brand and time standards.
• Complete inspections of rooms, public areas, store rooms, laundry; and provides regular feedback to team members about their assigned work.
• Practice and reinforce with team members safe working conditions under Occupational Safety and Health Administration guidelines to include Blood borne Pathogens.
• Manage linen and supply inventory. Generate supply requisitions.
• Maintain and responsible for the lost and found items.
• Coordinate with maintenance for required room and public area repairs.
• Maintain equipment in good working order. Report all known issues with services, equipment, and property; ensure work orders are in place.
• May be required to perform duties in other department as needed such as folding laundry, cleaning the lobby, etc.
• Comply with Town Pump expectations for confidentiality of guest and company information.

PHYSICAL and ENVIRONMENTAL DEMANDS:
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to walk, stoop, bend, reach, push, pull, kneel, carry, lift, climb, and stand for long periods of time.
• Ability to work in varying temperatures.
• Ability to lift and carry 30 pounds regularly and up to 50 pounds occasionally.
• Ability to tolerate cleaning solutions on a regular basis.

The list of requirements, duties, and responsibilities is not exhaustive. Management reserves the right to revise the job description and to require that other tasks be performed when the circumstances of the job change to meet business needs.