Performs duties to effectively operate the property in accordance with Town Pump and brand operational standards, acts as company representative in the community, and is responsible for property budget cost control. Model the Hotel Group Mission Statement “Genuine Hospitality from genuine people committed to providing comfort and service.”

QUALIFICATIONS and SKILLS NEEDED:

• 4 year college degree, 2 year hospitality degree, or equivalent education and experience.
• Experience in management capacity in hospitality preferred.
• Knowledge of basic GAAP Accounting and Finance principles preferred.
• Experience in cash and credit card handling preferred.
• Strong math skills required.
• Proficient computer skills and experience in MS Office and other commonly used computer software.
• Ability to communicate in a professional business setting both verbally and in writing.
• Ability to effectively present information and respond to questions from groups of managers, clients, guests, and the general public.
• Ability to be punctual and work within a flexible work schedule which may include travel and schedule outside the normal business hours.
• Valid Driver’s License with acceptable Driving Record.

ESSENTIAL DUTIES and RESPONSIBILITIES:

• Interact with guests, co-workers, and upper management in a courteous, professional manner. Must maintain a high degree of pride in job performance.
• Maintain a business professional image while representing the Company.
• Complete all required company and brand specific training and/or certifications in a timely manner.
• Model and supervise staff’s guest service and hospitality practices.
• Complete daily GM checklist. Including but not limited to: verify staff schedules, time and approve payroll, manage purchase orders for cost control to meet budgets, monitor video, respond to guest reviews/complaints, manage daily rates for revenue, etc.
• Responsible for recruitment, hiring, onboarding, training, documentation, performance management, conflict resolution, discipline, and termination of team members as required.
• Oversee department operations to ensure compliance with Town Pump and brand standard operation expectations for guest experience, property and room cleanliness, condition, maintenance, inventory control, secure master and room keys, cost control, schedules, cash control, etc.
• Responsible to ensure property is up to par through regular inspections and to report all known issues with services, equipment, and property; ensuring work orders are in place.
• Implement property marketing and direct sales plan. Sells the property to companies, groups, and organizations as well as overseeing actual bookings and planning of meetings, set-up, and follow through with groups in-house.
• Prepare budgets and forecasts, work with revenue managers to achieve hotel financial objectives.
• Meet KPI (Key Performance Indicators) as set by Hotel Operations. Demonstrate and communicate to all staff an understanding of profitability.
• Hold monthly staff meetings to cover safety, employee training, and pertinent hotel news.
• Practice safe working conditions under Occupational Safety and Health Administration guidelines including Blood borne Pathogens.
• Must have first-hand knowledge of the assigned property and how it operates.
• Maintain familiarity with all emergency procedures with regard to accident, fire, bomb threats, and illness of guests.
• Assumes responsibility in any department where heavy workload exists.
• Maintain high level of confidentiality of employee, guest, and company information per Town Pump expectations.

PHYSICAL and ENVIRONMENTAL DEMANDS:

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to work in an open environment with frequent interruptions and guest interaction.
• Ability to walk, stoop, climb, and stand for long periods of time.
• Ability to lift and carry 15-20 pounds regularly and up to 50 pounds occasionally.
• Ability to operate a motor vehicle in all types of weather and road conditions.

The list of requirements, duties, and responsibilities is not exhaustive. Management reserves the right to revise the job description and to require that other tasks be performed when the circumstances of the job change to meet business needs.

This position has an initial 365 day (1 year) probationary period.