Responsible for answering, processing, and providing emergency and non-emergency assistance over 9-1-1, Phone and Radio. dispatches police, fire, and ambulance service units. Must differentiate between routine, priority, and emergency calls for service. Provides Emergency Medical Dispatch Assistance directly to callers in distress. Exceptional Communications Skills required. Must be able to relay specific details of a situation to responders in the field. Must be able to work in an exciting and fast paced environment. Possess the ability to multi-task. Able to work independently and as part of a team within established procedure. Must be able to gain proficiency in multiple competencies, to include State required certifications.

Qualifications
- First aid certification
- Strong analysis skills
- Experience in dispatching
- Excellent phone etiquette
- Exceptional communication skills
- Proficient in typing
- EMT experience preferred
- Familiarity with GIS software
- Ability to handle phone triage
- Knowledge of law enforcement procedures
- Understanding of GPS systems
- Familiarity with medical terminology
- Experience in transcription
- Strong negotiation skills
- Proficient in data entry
- Knowledge of security protocols
- Ability to operate multi-line phone systems
- Skilled in conflict management

Job Type: Full-time

Pay: $24.37 - $32.84 per hour

Expected hours: 37.5 per week

Benefits:

• 401(k)
• 457(b)
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• On-the-job training
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Night shift
• On call
• Overnight shift
• Overtime
• Weekends as needed

Application Question(s):

• Do you live within 20 miles of Westford Massachusetts?
• Are you willing to sign a commitment letter for 2 years of employment?

Education:

• Bachelor's (Preferred)

Experience:

• Public Safety Emergency Communications: 2 years (Preferred)

Language:

• English (Required)

License/Certification:

• Driver's License (Required)
• Massachusetts NG911 Certification (Preferred)
• APCO PST1 or Emergency Medical Dispatcher Certification (Preferred)
• CPR Certification (Required)

Shift availability:

• Day Shift (Required)
• Night Shift (Required)
• Overnight Shift (Required)

Work Location: In person