The Town of Needham is seeking a qualified individual to fill the full-time position of Public Safety Dispatcher, Police Department. Under the general supervision of the Police Public Safety Dispatcher Supervisor, the Public Safety Dispatcher is responsible for receiving all oral and electronic communications from the public and public safety personnel coming into the station, and the initial deployment of law enforcement and or Fire Department personnel and equipment. Sound decision making capability is necessary in transmitting requests for service to the appropriate location.

CON #24102

• Answer all telephone calls promptly and respond using appropriate statement.
• Announce the call letters of the Department as issued by the Federal Communications Commission (KZR401).
• Be thoroughly familiar with departmental procedures relating to the use of radio and other communication equipment.
• Acquire a thorough knowledge of the location and lay-out of streets, buildings, parks, housing developments and other significant areas of the community so as to maximize the accuracy and speed of dispatches.
• Keep personnel who have been dispatched on calls fully informed of all facts affecting the safety or efficiency of their response to the call.
• Report any deployment of public safety personnel beyond their regularly assigned routes or sectors to the designated supervisor.
• Inform the designated supervisor when contact with an employee cannot be made after a reasonable amount of time.
• Remain familiar with emergency procedures that relate to matters requiring urgent attention so as to be capable of activating them immediately
• Maintain equipment, especially the emergency call lines, in working order and immediately report any malfunction or defect to the designated supervisor.
• Record all significant communications as required by current departmental procedures.
• Respond to all complaints received in a calm, civil manner

• Knowledge of public safety and dispatching procedures
• Certification in CPR and first responder
• MA State 911 certification
• Demonstrated interpersonal skills
• Familiarity with street locations
• Keyboarding/CAD skills
• General computer skills
• Equivalent to completion of high school plus elementary technical training acquired on the job or through technical/business school.

To apply, please submit your resume, cover letter, and application by clicking "Apply."

Applications will be accepted until 11:59 PM on May 13, 2024.

The Town of Needham is an Equal Opportunity Employer and is committed to fostering an inclusive and encouraging workplace. There shall be no discrimination on the basis of race, age, gender, national origin, disability, religion or belief, sexual orientation, marriage/civil partnership, pregnancy/maternity, veteran status, or any other protected class. We are an inclusive organization and actively promote equality of opportunity for all with the right mix of talent, skills, and potential. We welcome all applications from a wide range of candidates. Selection for roles will be based on individual merit alone.

The Town of Needham will endeavor to provide reasonable accommodation to a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business. If you believe you require such assistance to complete this form or to participate in an interview, please contact us at .