Position: Neighborhood Services Coordinator

Reports to: Operations & Compliance Director

Emergency Classification: Essential

FLSA Classification: Non-Exempt

Pay Grade: 105

Are you excited by the opportunity to make a meaningful impact in a community while enjoying the sea breeze? The Town of Fort Myers Beach is seeking an upbeat and organized Neighborhood Services Coordinator to join our vibrant team! The ideal candidate will have a passion for working with people, excellent communication skills, and a proactive approach to building positive relationships between the town and its residents.

The Town of Fort Myers Beach is a community on a resilient journey. Working at the Town of Fort Myers Beach means contributing to a town's recovery, rebuilding its spirit, and creating a future that stands stronger than before. If the thought of using your experience, background and skill set to join our dynamic team in this pivotal time excites you, please review the job description below and apply through the job ad.

Town of FMB Offers a Competitive Benefit Package!

Health & Wellness: Comprehensive health insurance plans for you and your family with low deductibles and low annual maximums! The Town of FMB pays 100% of employee only coverage and 50% of dependent coverage. Employer paid life insurance, short- and long-term disability insurance, and gym membership reimbursement.

Work/Life Balance: The Town of FMB offers 5 weeks of PTO Annually, 14 Paid Holidays annually, paid parental leave, and flexible scheduling options.

Retirement Planning: 401(a)/457(b) Pension Plan with an employer contribution in which you are immediately vested.

and more!

Position Summary

The Neighborhood Services Coordinator plays a pivotal role in maintaining the smooth operation of beach and parking enforcement services within our municipal beach town. This position primarily involves administrative duties such as receiving calls from the public, issuing parking passes, and providing support to the Compliance & Security Manager. The ideal candidate should possess excellent organizational skills, effective communication abilities, and a commitment to ensuring a positive experience for residents and visitors alike.

Responsibilities and Reporting During an Emergency Situation: If assigned, employees in this classification will be required to report and carry out duties as directed for the duration of an emergency. Depending on the nature of the emergency, this may require working around the clock for several days on short notice.

EXAMPLES OF ESSENTIAL DUTIES

• Act as the primary point of contact for inquiries, complaints, and requests from the public regarding beach and parking-related issues. Refer correspondence to the appropriate department and staff members when necessary.
• Process applications and issue parking passes to residents, visitors, and businesses in accordance with established guidelines and procedures.
• Maintain accurate records of parking pass distribution, payments received, and other relevant department documentation.
• Collaborate with Neighborhood Service Rangers to ensure efficient deployment and coordination of enforcement activities.
• Assist in monitoring compliance with parking regulations and beach policies, reporting any violations or issues to the Compliance & Security Manager.
• Work with Public Information Officer (PIO) to disseminate relevant information to residents and visitors regarding parking regulations, beach access, and other related matters through various channels such as signage, social media, and community newsletters.
• Assist Neighborhood Service Rangers with administrative support and provide guidance on administrative procedures and protocols.
• Engage with community members to gather feedback, address concerns, and promote positive interactions between residents, visitors, and municipal services.
• Provide support during emergencies or special events as directed by superiors, including coordinating parking arrangements and communicating with relevant stakeholders.
• Perform general administrative tasks such as data entry, filing, and preparing reports as needed to support the efficient operation of the Neighborhood Services department.
• Assist with data entry tasks, data analysis, and report generation, emphasizing data accuracy and confidentiality.
• Collaborate with Town staff on various projects by offering administrative support, including research, data collection, and report preparation.
• Participate in forums and presentations as directed.
• Perform both routine and special projects as directed.
• Support inventory management and offers suggestions for re-stock as needed.
• Coordinate departmental meetings and distribute necessary materials for meetings as directed.
• Assist with department procurement to include creating PO, obtaining vendor quotes etc. as assigned.
• Attend assigned training courses, seminars and other educational opportunities in order to maintain an updated understanding of relevant codes and standards.
• Attends meetings and events as assigned.
• Perform emergency response tasks and assignments as directed.
• Perform other duties as assigned.

(These essential job functions are not to be construed as a complete statement of all duties performed. Employees will be required to perform other job-related duties as required.)

REQUIREMENTS:

Education, Certification, and Experience:

• Highschool Diploma or equivalent certificate.
• A minimum of 2 (two) years' professional experience in an administrative and/or customer service role required.
• Working experience in a government agency preferred.

Knowledge, Skills, and Abilities:

• Knowledge of federal, state, and local laws and regulations applicable to beach activities, parking, and community services and the application of such through consistent work performance.
• Ability to interpret regulations and requirements in order to assess situations and apply resolution methods that are lawful and follow policy.
• Ability to maintain accurate records and prepare detailed reports.
• Ability to demonstrate proficiency with Microsoft Office programs.
• Ability to track and analyze data in order to provide trends and identify opportunities for department improvement.
• Ability to facilitate teams to reach project goals.
• Ability to communicate and interact with other employees and the public effectively using common English in both verbal and written format.
• Ability to serve the public and fellow employees with honesty and integrity in full accord with the letter and spirit of all Town ethics and conflicts of interest policies.
• Ability to establish and maintain effective working relationships with the general public, co-workers, Town officials and members of diverse cultural and linguistic backgrounds regardless of race, religion, age, sex, disability or political affiliation.
• Ability to maintain regular and punctual attendance.
• Advanced knowledge of administrative and clerical procedures and systems such as managing files and records, transcription, and other office procedures and terminology
• Skill in working independently and following through with assignments with minimal direction.
• Effective organization, prioritization, and time management skills.
• Skill in creating correspondence while exhibiting professional writing.
• Skill to create and maintain spreadsheets with moderate to complex formulas and graphs, presentations, and databases.
• Ability to adapt to performing under frequent deadlines, re-prioritization of tasks and assignments, and in response to emergencies.
• Ability to follow oral and written instructions

Physical Requirements:

• Task involves some physical effort in standing, bending, stooping, stretching and walking, or frequent moderate lifting (20 pounds); and standard dexterity in the use of fingers, limbs, or body in the operation of shop or office equipment.
• Task involves prolonged periods of working at a desk utilizing a computer and keyboard.

Environmental Requirements:

• Task is regularly performed without exposure to adverse environmental conditions unless as assigned in emergency situations.

Sensory Requirements:

• Task requires sound perception and discrimination.
• Task requires visual perception and discrimination.
• Task requires oral communications ability.

The Town of Fort Myers Beach is an EOE and a DFW.