WORK ACTIVITIES:

• Performs miscellaneous administrative tasks necessary for successful operations of Twin Coves Park front desk and camp store.
• Supports other areas within the Twin Coves Park by assisting with special events, minor housekeeping (cabins), and facility coverage issues in the absence of staff.
• Attends mandatory training and in-service meetings.
• Informs supervisor of all work-related activities.
• Adheres to the personnel, safety, and divisional policies and procedures of the Town.
• Assists co-workers and other divisions as needed.
• Performs other duties as assigned.

Additional Front Desk Staff Duties and Responsibilities:

• Rents out kayak, paddle boards, and other miscellaneous recreational equipment to visitors and guests. 
• Performs site inspections of cabin, RV sites, and restroom facility, and makes pertinent maintenance/safety recommendations to supervisor.
• Greets Twin Coves Park guests; answers questions regarding the Twin Coves Park and/or the Town of Flower Mound; answers phones. 
• Checks-in and checks-out RV and cabin rentals.
• Receives customers and assists in booking overnight campers in RV slips and cabins. 
• Takes reservations over the phone and online from park guests.
• Sells Annual Passes to residents/non-residents. 
• Rents and takes payment for pavilion rentals within the park.
• Provides tours of Twin Coves Park. 
• Performs miscellaneous administrative tasks to include answering phones, filing, organizing, etc.
• Receives money and provides correct change for guest.
• Sells concessions and retail items at the Twin Coves Park camp store; provides exceptional customer service.
• Insures office and camp store are clean.
• Stocks retail store to ensure product is presentable and available. Communicates with Supervisor when inventory levels are low and needs to be replenished.
• May be called upon to assist staff in preparing cabins for rent (sweeping, mopping, dusting, wiping down counters, making beds, and other general household cleaning).

BASIC QUALIFICATIONS:

• A High School Diploma or General Equivalency Diploma (GED) is preferred.
• Must be at least 18 years old. 
• Must have a valid driver's license and driving record must be in compliance with Town policy.

EDUCATION:

• CPR/First Aid Certification is preferred. 

WORK EXPERIENCE:

• One (1) year of customer service experience is preferred, preferably in the hospitality industry.

Must submit to and pass a post-offer, non-regulated drug test and thorough background checks (including criminal history.)

KNOWLEDGE / SKILLS / ABILITIES:

• Must have excellent leadership, organizational, and communicative skills, both oral and written.
• Must maintain an effective and pleasant working relationship with citizens, the general public, employees, and volunteers.
• Must be able to work various hours, including evenings and weekends as required.

PHYSICAL ABILITIES:

• Must be able to talk, see, hear, read, and work in adverse environmental conditions.
• Must be able to perform strenuous physical activities to include running, kneeling, bending, twisting, dragging, pushing, pulling, and lifting up to 50 lbs. of various recreational and athletic equipment.