GENERAL RESPONSIBILITIES
This position oversees the day-to-day functioning of the Fairfield County Regional Dispatch Center (FCRD), including personnel management, staff scheduling, adherence to budgetary guidelines, invoicing, authorization of expenditures, reporting, quality assurance, and enforcement of contractual obligations, policies, and procedures. In addition to operations, the Director plays a pivotal role in fostering effective communication with various stakeholders such as municipalities, vendors, clients, state offices, local communication centers, and medical facilities, all while maintaining a collaborative relationship with the FCRD Control Board. In collaboration with the Board, the Director participates in formulating the strategic vision for the organization and subsequently executes the initiatives required to realize the approved direction. This multifaceted role requires a dynamic and strategic leader capable of ensuring seamless operations and steering the FCRD towards its organizational goals.The Director serves as the chief administrative and operating officer of the Fairfield County Regional Dispatch Center, working with the FCRD Control Board in compliance with the interlocal agreement.ESSENTIAL DUTIES & RESPONSIBILITIES

• Resolve and handle all issues with clients, contractors, municipalities, emergency services, and FCRD employees;
• Ensure operations are in accordance with the Collective Bargaining Agreement, Town and Board policies and procedures, local hospital policies and procedures, and in concert with industry “best practice" standards;
• Solicit additional municipal dispatch contracts, funds, grants, and other revenues aligned with the strategic direction of the organization;
• Hire, supervise, discipline, and discharge such persons as needed to perform the functions of the FCRD, in concert with Human Resources and consistent with the annual operating budget;
• Ensure that all equipment owned and operated by the FCRD is maintained and ready for service at all times;
• Maintain relationships with all federal, state, and local public safety agencies and their communications networks to ensure efficient day-to-day and disaster operations of the FCRD;
• Establish and maintain all FCRD records including a system of meaningful statistical reports on the activity of the FCRD including, but not limited to, key performance indicators (KPIs);
• Manage FCRD finances, develop contracts, and handle vendors;
• Authorize the expenditures of funds allowed in accordance with the annual budget approved by the FCRD Control Board;
• Prepare and submit an annual budget for the organization to the FCRD Control Board;
• Maintain current technical knowledge of communications systems in use by the FCRD, as well as those in use by other dispatch centers. Maintain familiarity with the technology and direction of the communication center industry;
• Attend and present reports at the quarterly FCRD Control Board meetings. Responsible for maintaining all organizational records, including Board meeting minutes, agendas, organization/operation status reports, proposals, budget status, center statistics, and any other business as required;
• Familiarity with all regional protocols and guidelines regarding the delivery of pre-hospital emergency care, hospital protocols and procedures for interfacing with pre-hospital care providers, and with fire service protocols as required to support dispatching contracts;
• Recommend improvements and necessary capital equipment to enable the FCRD to perform its functions and make said improvements and capital expenditures when authorized by the FCRD Control Board;
• Performs other related duties as required by the Control Board.

KNOWLEDGE, SKILLS AND ABILITIES

• Self-directed, self-motivated, and possess excellent interpersonal skills
• 911 Dispatch Center Management Experience
• Quality Assurance and Quality Improvement Experience
• Proven Record of Policy, Procedure Development and Maintenance
• Customer Service Management Experience
• Telecommunicator Certification
• Emergency Medical Dispatch (EMD) Certification – Powerphone
• Fire Service Dispatch Experience
• Police Service Dispatch Experience
• NENA-ENP (Emergency Number Professional Certified)
• Communications Center Manager Training
• Experience with Accreditation (NENA Or APCO Or IAED, CALEA)
• Business Leadership Experience Demonstrated Through Previously Held Position
• Knowledge of Communications Systems Technology and Function
• Knowledge and Understanding of Personnel Management Practices
• Knowledge of the Workings of Government
• Knowledge of the Component Parts of the Emergency Services System and the Ability to Relate in a Professional Manner to the Providers of Said Service(s)
• Computer Skills: Including Microsoft Office, CAD Systems, Nexgen
• Ability to perform in a courteous and professional manner at all times;
• Ability to express oneself succinctly and professionally, both orally and in writing
• Proficiency in computer software and report writing skills

DESIRED QUALIFICATIONS

• Bachelor’s Degree from an accredited four-year college or equivalent experience 
• Minimum 10 years of experience working in emergency communications field
• Minimum 15 years of experience directly supervising subordinate staff and managing various projects

NOTE: A criminal background check, including a national fingerprint check through law enforcement agencies, and a drug test will be conducted on all successful applicants prior to their being appointed to this position.
 
SCHEDULE
The Director will work a normal 40-hour work week, but will have 24x7x365 on-call responsibilities for center operational issues that require escalation. The Director is required to be on site within 1 hour under normal weather conditions. The Director must maintain 24-hour availability via a Town-supplied wireless device capable of voice and data communication, and must possess a valid driver’s license and have access to a motor vehicle on an as needed daily basis. 
PAY RANGE
$140,000 - $165,000
AFFILIATION

• This is a non-bargaining unit, Exempt Management position

THE TOWN OF FAIRFIELD IS AN EQUAL OPPORTUNITY EMPLOYER
It is the policy of the Town of Fairfield to ensure equal employment opportunity for all employees and to prohibit unlawful discrimination because of race, color, religion, creed, age, marital status, national origin, gender, gender identity or expression, sexual orientation or physical and mental disability.