Consumer Loan Specialist

We are looking for a highly motivated individual interested in joining one of the most innovative Maine-based financial institutions. You will be part of a successful team that empowers members to better manage their personal finances, reach their financial goals, and helps to build more stable communities.

As a proud not for profit financial cooperative, Town & Country supports many charitable causes important to our members and the communities we serve. Habitat for Humanity, the Maine Cancer Foundation, Eastern Trail Alliance are just a few organizations we not only support financially but with our time. Employees enjoy the opportunity to connect with these and many other organizations through meaningful community projects.

Function and Responsibilities

Building relationships with our members, and offering first-class service is a top priority at Town & Country FCU. The Quality Review Specialist is a valued member of the Consumer Lending team.

The Quality Review Specialist maintains a high level of member and internal staff interaction via phone, email, and video daily to answer questions and solve member issues. This role is responsible for tracking title applications and other liens, handling title issues, completing loan payoffs, discharging deeds and other duties. They will help to limit risk of losses by reviewing and monitoring the quality of the loan process, keeping management informed of potential losses, trends, and compliance problems.

Experience & Education
One to three years of similar or related work experience. High school education or GED. Experience in all aspects of lending including real estate, commercial, and consumer. Capable of operating spreadsheets and word processing programs. Must have good communication skills.

Interpersonal Skills

Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. If an employee requires a reasonable accommodation based on a disability, he or she must notify his or her direct supervisor or human resources.

• Enters and locates information on computer.
• Presents information to individuals and/or small or large groups.
• Communicates effectively in person or by using electronic equipment and devices.
• Creates documents, reports, etc., using a computer, pen, pencil or other means of recording information.
• Grasps and manipulates objects of different size and weight, requiring fine motor skills and hand-eye coordination.
• Visually locates and identifies information, often in small print.
• Reads information, often in small print.
• Sits at desk for extended periods of time.
• Repetitive motion with hands and arms while using computer.
• Lifts up to 25 lbs.

Location

This department is located in our Operations Center, Scarborough Maine.

Benefits

Medical (HSA), dental, vision, mental health, parental leave, vacation, paid holidays, 401k, bonus plan, profit sharing, tuition reimbursement, free corporate logo wear, credit union product discounts, and lots of perks!