JOB DESCRIPTION

SALES POSITION: Group Sales Manager

JOB OVERVIEW:

Solicit group business for the hotel. Maximize profits of the hotel through creative and selective selling.

REPORTS TO: Area Director of Sales & Marketing

Job involves working:

Frequent local travel conducting outside sales calls

KEY RELATIONSHIPS:

Internal: Sales Department, Catering, Food & Beverage, Front Office, Reservations, Accounting and General Managers,

External: Guests and Meeting Planners

QUALIFICATIONS

Essential:

1. High school diploma or equivalent vocational training certificate.

2. 2 plus years’ experience in a similar position within a Hotel.

3. Ability to communicate in English both verbally and in writing.

4. Compute basic arithmetic to include percentages.

Desirable:

1. Previous guest relations training and experience

2. Previous hotel sales training and experience

3. Knowledge of market

ESSENTIAL JOB FUNCTIONS

1. Ability to:

• Perform job functions with attention to detail, speed and accuracy.
• Prioritize, organize and follow up.
• Be a clear thinker, remaining calm in resolving problems using good judgment
• Follow directions thoroughly.
• Understand guests’ needs.
• Maintain regular and punctual attendance.
• Adhere to Tower grooming standards.
• Uphold and exemplify Tower Mission Statement.
• Work cohesively with co-workers as part of a team.
• Work with minimal supervision.
• Maintain confidentiality of guest and associates information and pertinent hotel data.
• Ascertain hotel sales related training needs and assist Corporate Director of Sales in such training.

2. Ability to comprehend STAR REPORTS and other industry reports as provided.

3. Maintain complete knowledge of and comply with all departmental, divisional, and hotel policies, procedures, and standards.

4. Anticipate guests’ needs and respond promptly to guests’ requests.

5. Maintain positive guest relations at all times.

6. Resolve guest complaints ensuring guest satisfaction when related to sales, notify Hotel or restaurant GM on any issues guest may have or compliments they may provide.

7.Be familiar with all Hotel services/features and local attractions/activities to respond to guest inquiries accurately and create packages.

8. Review the daily activities, such as:

a) House count

b) Meetings

c) Appointments

d) VIPs/special guests

e) Arrival of Group Blocks and Set up of Blocks

9. Input and access information in the computer and/or Sales Pro system.

10. Attend departmental and revenue meetings as required.

11. Return all business telephone calls within 24 hrs.

12. Answer the telephone within 3 rings using correct salutation and proper telephone etiquette.

13. Answer correspondence/email within 24 hrs.

14. Meet or exceed assigned monthly booking quota in the assigned market.

15. Assist in achieving or exceeding budgeted goals in sales, and occupancy for the hotel

16. Maintain positive working relationships with the All Chambers of Commerce and other Associations as requested.

17. Plan and execute cost-effective and productive sales trips with approval of DOS into assigned territory to improve and increase our penetration of that market.

18. Qualification and solicitation of existing and new accounts through:

a) Personal visits

b) Telephone calls

c) Written correspondence

d) Participation in promotional events

e) Participation in industry and community events, as well as trade shows

f) Travel to industry events and sales calls

19. Promptly respond (within 24 hours) to all inquiries, prospects, and tentative or definite business.

20. Interact with customers during meetings or group arrival on the property through:

a) Personal welcome

b) Periodic contact

c) Departure Review with Client for possible referrals and return business

d) Participation in BEO /GROUP RESUME weekly meetings

21. Regular contact with future definite groups.

22. Completion of Weekly Sales Reports and any other Report as Requested

23. Be able to enter and retrieve all appropriate information from Delphi, Brand Sites, Meeting Planner, Construction Journal and other industry sites as required.

24. Maximize occupancy and average rate of hotel through creative and selective selling.

25. Accurately forecast all strong tentative and definite groups on an ongoing basis, paying particular attention to the forecasted average rate, and occupancy based on history.

26. Maintain up-to-date Delphi traces on all accounts.

27. Maintain accurate Delphi computer information on all new and ongoing leads and accounts, including solicitation efforts.

28. Plan and execute cost-effective and productive sales trips into your assigned territory, to improve and increase our penetration of that market.

29. Contact and entertain clients subject to budget – not only during their site visits, but also while groups are in-house, and through invitations to contacts within the Cumberland County market.

30. Ability to handle Social Media Information on Facebook, Twitter, Instagram for marketing of Tower Businesses

31. Any other duties reasonably assigned by the supervisor.

HILTON, IHG, WYNDHAM, MARRTIOTT EXPERIENCE A PLUS

DELPHI EXPERIENCE A PLUS

Job Type: Full-time

Pay: $55,000.00 - $65,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Compensation package:

• Bonus opportunities
• Quarterly bonus

Schedule:

• Monday to Friday

Experience:

• Hotel Sales: 2 years (Required)

Work Location: In person