$1000 Signing Bonus effective 1/20/2023

Note: All full-time positions include the option of $0 out-of-pocket premium cost for Employee Only PPO AND exceptionally low premiums for all other PPO coverage levels

Hours: Monday Rotating Schedule 8:15am-5:15pm or 9:45am-6:15pm , Tuesday- Thursday 8:15am -5:15pm ,Friday Rotating schedule 8:15am-5:15pm or 8:45am-6:15pm, Saturday Rotating schedule of 8:30am-1:30pm

Please complete the link in a separate window for the assessment: - Video Banker

http://www.easysimulations.com/dc2/register/signinbyid.aspx?pid=120f90e0-f87f-4afe-b9d0-3ef012a3aa56

SUMMARY OF POSITION:
This position is responsible for providing efficient and accurate processing of teller transactions using video technology, Interactive Teller Machines (ITM), in compliance with State and Federal regulations and Tower Federal Credit Union (TFCU) policies and procedures. The Video Banker professionally represents the credit union to members using the ITM, projects a positive knowledgeable image to members and delivers exceptional service while doing so in a remote working environment.
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PRINCIPAL ACCOUNTABILITIES AND FUNCTIONS:

1. Provides engaging member-centric service to members virtually via video and chat functionality using the ITM technology.
2. Facilitates ITM processing for members by providing step-by-step guidance through the ITM process.
3. Processes customary teller transactions with the ITM using video technology to assist members with a high degree of accuracy.
4. Educates and assists members about how to use the new technology of ITMs to complete their transactions.
5. Projects good customer relations while conveying a positive member service experience using ITM video technology.
6. Pursues opportunities to establish new relationships and to expand existing member relationships.
7. Initiates conversations to uncover member’s needs and promote TFCU products and services, and effectively refer members to appropriate team members when needed.
8. Maintains, and is able to present, an up-to-date and comprehensive knowledge on all credit union products and services that are promoted by Tellers (e.g., Home Banking, Mobile Deposit, Direct Deposit).
9. Attends training courses (classroom, online, ambassadorships) to continuously build knowledge of the financial industry and learn more about the credit union’s products, policies and procedures.
10. Processes transactions (cash withdrawals, check cashing, and transfers) after identifying the member or non-member; verifies account ownership, signature and account details
11. Verifies and processes loan payments, transfers and other monetary and non-monetary transactions (e.g., official checks,, ).
12. Maintains a thorough working knowledge of the credit union’s teller platform and the various applications (e.g. Check Balance site, ITM management console etc.) and is able to use resources from multiple platforms when processing transactions.
13. Maintains an awareness of security risks in the areas of member identification and confidentiality. Attends required branch quarterly security training.
14. Completes annual regulatory training such as US Patriot Act, Bank Secrecy Act and Office of Foreign Asset Control training, and is subsequently able to complete Currency Transaction Referrals and Suspicious Activity Referrals.
15. Guides members to the appropriate staff for specific information and assistance.
16. Perform related duties as assigned.
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REQUIRED QUALIFICATIONS:

• Possession of a high school diploma or equivalent certificate.
• Minimum of one to three years’ experience in a credit union or related financial institution.
• Demonstrated successful customer service experience.
• Or, an equivalent combination of education and experience.
• Refer to career path for level 1 to level 2 progression.