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1000 Signing Bonus effective 1/20/20234
Note: All full-time positions include the option of $0 out-of-pocket premium cost for Employee Only PPO AND exceptionally low premiums for all other PPO coverage levels.
Hours: Monday-Friday 8:00am-4:30pm, Saturday 9:00am-2:00pm
SUMMARY OF POSITION:
The eCommerce Support Specialist is the primary contact for all potential, new and existing members interacting with Tower via electronic channels, providing support for all electronic products and services. This position provides a central resource to branch staff and Member Service Center staff for sales and service support as well as technical and operational support for members for electronic products and services including: e-mail, online and mobile banking, online and mobile payments and funds transfers, mobile deposit, online deposit account opening, online wire transfers, online and mobile debit rewards, Tower website information, and future electronic products, services, and online support channels.
The incumbent cross-sells all types of share and loan products and services through the eCommerce channel online, in-person at Select Employee Group site visits, and by phone in compliance with state and federal regulations and Tower policies and procedures. This position requires the incumbent to use good judgment, strong communication and interpersonal skills combined with a broad scope of knowledge about electronic services, products, account services, regulations and the overall functions and procedures of the operational departments within Tower Federal Credit Union.
The eCommerce Support Specialist assists with the research, development, testing, execution and maintenance of electronic products and services.
Principal Accountabilities AND FUNCTIONS: to be supplemented by specific Competency Summary for Levels I and II
Required Qualifications: Competencies Chart must be included-used for levels I and II employment and career progression criteria.
Level I -
Level II –
COMPETENCIES:
WORKING CONDITIONS:
This position description is not necessarily all inclusive in terms of work detail.
Full Time
Specialty Trade in Construction
$57k-77k (estimate)
03/31/2023
05/16/2024
retroinsulation.com
Annapolis Junction, MD
<25
Specialty Trade in Construction