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Company Background: Tower Communications Expert (TCE),is a leader in the telecommunications industry offering top qualitytelecommunication services for our clients (www.TCELLC.net).
We construct, service, andmaintain telecommunications towers better than anyone else and you can see itin everything we do. Doing things right the first time and challenging everyone of our employees to exceed industry standards for safety, quality,performance, and customer service is what makes us different. We continuouslyimprove ourselves through training, innovation, and our relentless drive toachieve 100% customer satisfaction.
Our Purpose:
·For OurEmployees: We are driven to achieve committed, high performing and loyalemployees.
·For OurCustomers: We are committed to achieving 100% customer satisfaction andloyalty!
·For OurFuture: We are committed to the future of our employees, customers,company, and industry through long-term professional development, soundbusiness decisions, and a continuous improvement mindset.
Job Summary: The Close Out (COP) Specialist is responsible for ensuring the closeout process is completed accurately and timely. This process is critical tocustomer satisfaction and collecting final project payments. The COP Specialist interfaces and works directly with crews, project managers, constructionmanagers, and customers.
Responsibilities:
·Attendrelevant internal and customer conference calls related to the project
·CollectCOP requirements for the project/market, review them and load them into drive(before project starts)
·Attendany applicable trainings
·CollectCOP information from field crews
·ReviewCOP info submitted by the crews and make sure if meets all market and qualityrequirements; report any discrepancies and/or lateness to PM/CM immediately
·PrepareCOP packages accurately and submit to the customer within 48 hours or sooner ifmarket/project requires
·Followup with the customer on COP approval on a daily basis if COP is not approved formore than a week
·AssistsPMs in any project/market needs
CompetencyRequirements:
·Learning Agility: Hasa strong sense of urgency about solving problems and getting work done. Anticipatespossible problems and develops contingency plans.
·Detailed Oriented: Thoroughnessin accomplishing a task through concern for all the areas involved, no matterhow small. Monitors and checks work or information and plans and organizes timeand resources efficiently.
·Responsiveness: Timelyresponse to all email, text, call or in-person requests.
·Customer Focused: Isdedicated to meeting the expectations and requirements of internal and externalcustomers.
·Mustbe professional, ethical and practice high level of confidentiality
·Excellentinterpersonal and coaching skills
·Effectiveverbal and written communication skills
·Strongcomputer skills
Requirements:
·Two (2) year of experience performing closeoutor closeout administrative support services and at least two (2) years ofgeneral administrative experience
·Experience with completing and uploadingcarrier closeouts
·Bachelor’s Degree Preferred
●Company Paid Short Term and Long-Term Disability
●Company Paid Life/Accidental Death Insurance
●Six (6) Paid Company Observed Holidays
●Three (3) Sick days per year
●Vacation Program, Starting with 1 week first year
●401K, non-company matching
●Exciting social scene and lively
●Robust Referral Program!
●Rewards Program
●Vast advancement opportunities through our Training and Career development programs
Full Time
$49k-61k (estimate)
03/23/2023
06/25/2024
tcellc.net
Willowbrook, IL
100 - 200