Overview

IITS support technicians provide both on-premises and remote support for instructional technologies as well as computer labs, libraries, classrooms, and offices.

Responsibilities

• Provides the students, faculty, and staff support for computer hardware software and networking.
• Utilizes the IT Service Management application ServiceNow to log monitor and track customer requests and incidents
• Assists Level 1 support technicians when advance technical expertise needed
• Participates in local and global IITS projects in coordination with Network Network Security Server and other teams
• Helps train faculty on use of computer labs and in use of productivity software.
• Assists students and instructors with use of hardware, software, programming, and network during hybrid classes and during open lab hours.
• Maintains inventory listings of computer lab hardware, software, and supplies.
• Posts times of lab availability and class schedule
• Maintains a professional environment, establish and enforce lab and computing policies and procedures
• Prepares and submits monthly status reports
• Provides technology support to local library staff
• Supervises Level 1 technicians in maintaining classroom and computer lab audio-visual equipment.
• IITS Projects as assigned
• All other duties as requested by supervisor

Qualifications

Education/ Experience

• Proficiency in Microsoft Office Suite including Word, Excel, PowerPoint, & Outlook and computer applications used in most levels of instruction
• Strong customer service communication and organizational skills.
• Must be able to multi-task and prioritize work.

Physical Demands

• Extensive use of computers
• Extensive time sitting and standing
• Able to lift to 10 lbs.

Travel

• Technicians may be asked to temporarily cover different computer labs in the greater New York area as needed

Maximum Salary

Minimum Salary