The Financial Aid Administrator evaluates the financial needs of current and prospective students and parents regarding financial aid eligibility, the various Title IV programs available, and reviews documents to process for award delivery while providing quality customer service.

• Advises students and parents about financial aid eligibility, federal aid programs, application process and procedures, and financial need in accordance with Title IV Federal regulations.
• Assists the Admissions Team with prospective students by pre-qualifying potential students based on Title IV information accessed through NSLDS.
• Conducts financial needs analysis, determines eligibility for Title IV Federal Aid programs, utilizes and updates database with awards and scheduled disbursements in conjunction with third-party servicer.
• Ensures that awarded financial aid is packaged and disbursements scheduled in accordance with Title IV regulations.
• Performs verification as set by the Department of Education to ensure data accuracy.
• Counsels students and parents on changes to financial aid awards.
• Provides direction to students on how to resolve conflicting information on the ISIR.
• Reviews appeal documents for accuracy and completeness prior to submission to Director of Financial Aid.
• Coordinates with Admissions counselors to provide an effective and seamless student recruitment, entry, and enrollment process.
• Performs exit interviews and loan counseling to students upon graduation.

Education/ Experience

• Baccalaureate degree preferred
• Associate degree required
• Minimum of 1-3 years related and transferable experience required

Knowledge/ Skills/ Abilities

• Strong customer service and organizational skills
• Computer literate, experience in the Banner financial aid module a plus
• Must be able to multi-task and prioritize work
• Self-starter

Travel

• Locally as needed for staff coverage
• May be required to travel overnight for training