Overview

The Assistant Director of Student Accounts provides a welcoming and inclusive environment to students, faculty, and staff seeking support from the Office of the Bursar concerning student accounts and other student-related information in accordance with federal, state, local, and university regulations and procedures. 

Located in Henderson, Nevada, approximately twenty-five minutes from the notorious Las Vegas strip, Touro University Nevada is a non-profit medical, health sciences, and education graduate university focused on positively impacting our community in healthcare and education. Our values surrounding social justice, intellectual pursuit, and service to humanity are steadfast and are clearly visible in the actions of our students, faculty, staff, and graduates.

We invite you to apply to our position for consideration to join the ranks of our diverse, talented, and professional staff and faculty. Please visit the tun.touro.edu/administration/human-resources website where you can see a comprehensive listing of optional benefits and Human Resources contact information.

Responsibilities

This individual will oversee payment and collection activities of student accounts and manage the student health insurance program. This individual will also provide support to the University Bursar in maintaining and processing all receivables for the university while ensuring compliance with all regulatory bodies.

BROAD RESPONSIBILITIES:

The Assistant Director of Student Accounts in the Office of the Bursar is the primary point of contact for student accounts and the student health insurance program at Touro University Nevada. This individual will oversee payment and collection activities of student accounts and manage the student health insurance program.

DETAILED RESPONSIBILITIES:

• Maintain enrollment records for student health insurance.
• Manage opt out procedures for student health insurance.
• Respond to student inquiries regarding claims, deductibles and payment procedures.
• Reviews credit and debit reports as necessary.
• Review and clear pending accounts, and contact students by phone and email when necessary; clear accounts for registration.
• Make necessary adjustments to student accounts.
• Prepare and notify Financial Aid office regarding adjustments needed to student accounts.
• Follow up to ensure timely payments.
• Calculate refunds owed to students in accordance with the U.S. Department of Education's regulations and the University; submits voucher for refunds for timely payment.
• Work closely with the Office of Financial Aid and is familiar with financial aid regulation.
• Work closely with the Office of the Registrar is familiar with registration requirements.
• Mail out past due notices to students.
• Prepare and process bank deposits weekly.
• Answer student questions regarding tuition & balances.
• Assist in preparing monthly tuition invoices for students with 3rd party payments.
• Reconcile Student Health Insurance invoices.
• Reconcile School of Education invoices.
• Work additional hours (early morning and weekends) during peak processing times to meet critical deadlines.
• Serve on work groups and committees.
• Promote an atmosphere of inclusivity and respect among all university community members.
• Shows appreciation and openness to make students feel welcome from all backgrounds including race, ethnicity, gender, sex, sexual orientation, ability, age, etc.
• Participate in University and Division of Student Affairs committees.
• Participate in student events and major ceremonies such as, but not limited to, orientation, white coat ceremony, commencement, which may fall outside of scheduled work hours.
• Demonstrate the University’s core values of social justice, intellectual pursuit, and service to humanity through their work.
• Other duties as assigned by the University Bursar.

Qualifications

Education:

• Bachelor’s Degree is required. Masters preferred in Business, Economics or Accounting field. 
• The ideal candidate will have a strong understanding of higher education and student account analysis procedures.

 Experience:

• The candidate must have a minimum of 2 years of relevant experience.
• Previous knowledge of Banner is preferred.
• Prior experience in health insurance industry preferred.
• Accounts receivable, or similar experience and/or demonstrated professional customer service focus.
• Experience with and enthusiasm about working with individuals from diverse backgrounds

Skills & Abilities:

• Strong organizational skills
• Detail oriented
• Effectively communicate via telephone, email and written formats to internal and external customers
• Excellent interpersonal skills and the ability to adjust and interact with all levels of personnel.
• Proficiency in Microsoft Office Suite including Word, Excel, Outlook
• Banner
• TouchNet
• Ability to accurately manage a high volume workload with frequent interruptions in a fast paced environment to meet deadlines