TOURISTS is looking for a full-time Maintenance Technician to join our 50 person strong team. Our ideal candidate is a self-starter, ambitious, and engaged.

TOURISTS’ goal in all positions is to exceed expectations of our guests. The Maintenance Technician contributes to that experience by providing service that includes, but is not limited to, planning, executing, or coordinating activities in areas such as groundskeeping, property maintenance, and engineering, in addition to on-going development in these same areas. Other tasks may be assigned based on property needs.

Compensation is based on experience. Benefits are included and detailed below.

TOURISTS is a 46-room boutique lifestyle hotel in North Adams, MA, situated on a 70-acre nature campus just down the road from MASS MoCA and the Clark Art Institute. Since opening in July 2018, TOURISTS has received numerous accolades; but our biggest point of pride is our staff - the kind, hard-working, and dedicated folks who work at TOURISTS are the reason guests keep coming back to the Berkshires year after year.

TOURISTS is committed to offering a safe, kind, and supportive work environment for people from all walks of life. TOURISTS is an Equal Opportunity Employer and fosters a culture of diversity, equity, and inclusion.

Benefits

• High quality health and dental insurance is offered through Blue Cross Blue Shield to all full-time employees with a 65% employer contribution for you and your family (100% after 3 years of service)
• Reimbursement for healthy habits and fitness goals
• 80 hours of Paid Time Off per year is offered to all full-time employees after completing 6 months of employment
• Free access to mental health and family counseling
• Holiday pay for applicable working holidays
• 4 weeks parental leave for new parents
• 401(k) through Guideline
• Hotel and dining discounts for all employees
• Continuing education and professional development opportunities

Responsibilities

• Maintain all property components including but not limited to plumbing, electrical, HVAC, life safety, doors, windows, flooring, and roof systems
• Communicate with the Front Desk and Maintenance Manager regarding grounds and/or maintenance needs
• Have an understanding of all maintenance schedules (i.e. landscape lighting, sprinkler systems, pool temperature)
• Perform, manage and implement all regularly scheduled maintenance operations (filters, updates, paint, etc.)
• Adhere to all standards of operations, policies and procedures, manuals, training material, memos and verbal instruction
• Maintain a high level of cleanliness and safety in the work area
• Ensure that all equipment is maintained in good, safe working condition
• Maintain an increased awareness of safety issues throughout the property
• Keep abreast of safety and emergency procedures and OSHA requirements

Qualifications & Competencies

• High School diploma or general education degree (GED).
• Two (2) years related experience in hospitality or service industry
• Valid Drivers License
• Must be able to speak, read, write and understand the primary language(s) of the workplace
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals
• Ability to write routine reports and correspondence
• Ability to speak effectively before groups of co-workers and sister property staff
• Proficiency in Microsoft Excel and Word
• Ability to understand other computer programs (i.e. Property Management System)
• Ability to apply concepts of math including: addition, subtraction, multiplication, division, algebra and geometry, using whole numbers, common fractions, and decimals.

Working Conditions/Environment 

• The noise level in the work environment is usually moderate 
• The person in this position may have to lift up to 50 pounds on a daily basis. Any lift over 50 lbs is deemed a two-person lift. 
• The person having this position may have to sit for one (1) hour, stand and/or walk, push, kneel, bend, balance, squat, reach and stretch for eight (8) hours per day 
• This position requires exposure to the climate variations in all seasons in delivery of maintenance to external property and groundskeeping

Important information:

This is a very visible position. All TOURISTS staff are expected to greet all guests in close proximity and make each feel important by providing a genuine welcome. Furthermore, the Maintenance Technician must develop and maintain the company's culture, values and reputation in the public eye, and with all staff, guests, vendors and partners.

Based upon fluctuating demands of the operation, it may be necessary to perform a multitude of different functions not specifically related to this position. The Maintenance Technician may be expected to perform other tasks and duties as needed or as directed. Furthermore, employee responsibilities and job descriptions are subject to review and revision.

TOURISTS is an EEOC Employer.

We look forward to receiving your application!