2 Supervisor, Patient Access Jobs in Lewisville, TX
Touchstone Medical Imaging is Hiring a Supervisor, Patient Access Near Lewisville, TX
Bilingual Preferred
Operations
- Utilizes all policies and processes with 100% compliance
- Provides floor and supervisor queue support
- Accountable for representative’s performance, affecting overall PACE Performance, Department KPIs and organizational objectives
- Oversight of productivity of individual representatives
- Oversight of quality performance of individual representatives in partnership with QA team
- Supervises and coaches’ representatives on US Radiology processes, guidelines and metrics
- Responsible for the development of representatives through effective hiring, coaching, mentoring and performance feedback
- Functions as the point of contact to answer questions and provide support to representatives, guides representatives to use available resources
- Makes recommendations for continuous improvement based on proactive and reactive business needs, focusing on improved communication, customer and representative satisfaction
- Monitors the queue and tier escalation process and takes calls as needed to ensure calls get answered in a timely manner
- Handles escalated calls from patients or referring physicians focusing on service recovery and provides adequate coaching to the representatives
- Administers accurate and timely payroll functions
- Responsible for compiling and analyzing pertinent reports and discussion logs in a timely manner
- Manages phone queues and representatives to meet optimal customer experience and KPI measures
- Perform other duties and responsibilities, as assigned.
- Exceeds customer service standards
- Maintains patient confidentiality 100% of the time
- Maintains productivity; ensures minimal downtime
- Ensures adherence to PACE policies and procedures
- Forms strong working relationships within the team and treats each other with respect
- Develops healthy working relationships, forming a partnership with other groups within the PACE or external functional departments
- Interacts with other departments to ensure an efficient and service-oriented operation
- Participates in interviews to select the most qualified candidates for the PACE positions
- Addresses any representative issues, documents, delivers corrective action and monitors behavior
- Coaches on strengths, areas of opportunity and provides coaching regarding performance metrics and quality
- Conducts team meetings with assigned representatives
- Conducts one on one meetings with assigned representatives to review overall performance, documents discussions and actions taken
Education/Licensing/Certification:
- High school diploma or equivalent medical scheduling or customer service experience
- Associate/bachelor’s degree preferred or equivalent combination of experience and education
- Minimum 3-5 years call center experience preferred
- Minimum 3-5 years of call center supervisor experience preferred
- Bilingual preferred
- Demonstrated organizational skills
- Excellent verbal and telecommunication skills to communicate with patients, referral sources and staff
- Ability to work in fast-paced, high productivity environment
- Ability to document accurately and concisely
- Ability to maintain patient confidentiality
- The ability to interact with staff at all levels in a fast-paced environment, typically under pressure, while remaining flexible yet focused
- The ability to communicate professionally through verbal and written communications to include personal branding
- Demonstrated high level of confidentiality and professionalism
- Demonstrated outstanding service skills with both internal and external customers
- The ability to effectively coach, mentor and motivate representatives
- The ability to operate in an organized manner and demonstrate superior time management
- The ability to manage multiple projects; able to multitask
- Exhibits sound judgment
- Contact center software application knowledge and workforce management preferred
Job Summary
Full Time
Ambulatory Healthcare Services
$52k-65k (estimate)
03/27/2024
05/26/2024
touchstoneimaging.com
RICHARDSON, TX
100 - 200
1991
CHRISTIAN C RICE JR
$10M - $50M
Ambulatory Healthcare Services
Related Companies
About Touchstone Medical Imaging
Mission: To offer patients and physicians the highest quality outpatient imaging services and to support them with a deeply instilled work ethic of personal service and integrity Company Overview: Touchstone Medical Imaging, LLC is a leading provider of diagnostic imaging services in the United States. Headquartered in Franklin, Tennessee, Touchstone owns and operates diagnostic imaging facilities nationwide. The imaging facilities provide a wide range of imaging services in a comfortable, service oriented outpatient environment. The Touchstone philosophy is to bring together state of the art ...equipment, the most qualified radiologists in the community, and superior customer service for the referring physicians, patient, and payors to provide the best in outpatient radiology. We are well known for our uncompromising commitment to patient care provided in a warm, caring atmosphere, and a strong belief that quality diagnostic imaging and excellence in service results in cost effective medical care. See our Social Media Policy here: https://www.touchstoneimaging.com/social-media-terms-of-use/
More
Show less
The job skills required for Supervisor, Patient Access include Scheduling, Customer Service, Mentoring, Coaching, Written Communication, Confidentiality, etc. Having related job skills and expertise will give you an advantage when applying to be a Supervisor, Patient Access. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Supervisor, Patient Access. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Supervisor, Patient Access positions, which can be used as a reference in future career path planning. As a Supervisor, Patient Access, it can be promoted into senior positions as an Admitting Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Supervisor, Patient Access. You can explore the career advancement for a Supervisor, Patient Access below and select your interested title to get hiring information.
Similar Jobs
Popular Articles
