TOTE Maritime Alaska, the leader in safe and reliable service to Alaska, is seeking a Night Shift - Cargo Support Specialist to join the team at our Terminal Tacoma office.

In this position you will:

be responsible for providing support to the Cargo Management department on the night side. Position schedule and hours will be Monday through Friday from 2:30PM until 11:00PM. Duties include managing customer relationships, providing excellent customer service by monitoring and accommodating customer needs, creating, and managing bookings, resolving problems, tracking cargo, as well as entering and approving hazardous materials, and coordinating equipment.

Main Duties and Responsibilities Include:

• Pre-approve customer’s hazardous shipments per the 49CFR and enter hazardous materials data into the back-office system. Answer questions regarding regulation and stipulations with confidence.
• Prepare Hazardous documentation for the key partners and vessel crew.
• Coordinate with operations on terminal capacity issues, prioritizing cargo and providing trailer booking count to assist with planning.
• Perform the southbound notification and scheduling; coordinate northbound transportation of loads and empties to meet the needs of internal and external customers.
• Resolve customer, vendor, and various terminal issues at the main gate.
• Reconcile northbound trailer and vehicle totals after sailing.
• Provide customer service to internal and external customers.
• Communicate with customers internally and externally.
• Assist in assigning and requesting equipment for customers and carrier’s needs.
• Coordinate transload activities with customers, carriers and transload facility.
• Coordinate yard activities and requests with key partners.
• Issue and cancel bookings; set up appointments with customers and vendors.
• Other tasks and projects as assigned.

The ideal candidate will have:

• Associate’s degree preferred.
• One to two years customer service experience, preferably in transportation.
• DOT 49CFR HazMat Carrier Requirements (Water) preferred.
• Excellent Customer Service Skills
• Proficient typing skills with the ability to maintain a high level of speed and accuracy.
• Excellent verbal and written communication skills.
• Excellent problem-solving skills.
• Good organizational skills,
• Must be a team player.
• Ability to multi-task and prioritize.
• Ability to work flexible hours, including evenings and weekends, as required.

Why TOTE?

The TOTE Group are industry leaders in full ship services and technical solutions with maritime operations and terminal services. Our purpose is to deliver reliable and outstanding service to our customers and to the communities we serve.

TOTE Group is committed to being reliable, resourceful, and adaptable in all that we do. TOTE Group knows excellent companies are built by great people who embody our company’s values and vision.

Explore the possibilities with TOTE Group

The salary range is $38,300 – $67,100 with an anticipated hiring range $43,000 - $53,000. Pay will be based on several factors including the candidate’s education, work experience, work location and specific job duties.

As part of the team, full-time employees will receive a comprehensive benefits package, which includes health, dental, vision, life insurance, short term disability, long term disability, employee assistance program, 401(k) with company match and discretionary funding, tuition reimbursement, supplemental parental leave, jury duty, and bereavement leave. Full-time employees will receive a minimum of 10 days’ vacation, 10 days sick, 10 days paid holidays and one floating holiday every 12 months. In addition, we offer an annual discretionary bonus (based on eligibility).

TOTE Maritime is an Equal Opportunity Employer - Affirmative Action and a VEVRAA Federal Contractor. We are committed to a diverse workforce and taking affirmative action to employ and advance in employment qualified women, underrepresented groups, individuals with disabilities, and protected veterans. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin disability or status as a protected veteran. TOTE Maritime is a drug-free employer and a participant of the E-Verify Employment Verification Program.

Interested candidates should apply via the TOTE Maritime website at TOTE Careers.

Fax: 253.449.8225, or

Mail: 909 A Street, Suite 1100, Tacoma, WA 98402