We are looking to add an enthusiastic, personable, and energetic individual in a multi-disciplinary medical practice (PT, OT, Chiropractic, and Acupuncture) as a front office administrator/patient care coordinator. We would like someone eager to learn new things. If you are someone who is empathetic, caring, compassionate, organized, detail-oriented and just has a general want to help people...this might be the position for you!

Who We Are:

Total Recovery Physical Therapy is a growing practice located in Little Falls, NJ (Passaic County). Our office is in a highly visible area in downtown Little Falls, NJ. We have developed methods to cater directly to the consumer and are currently seeing a diverse range of patients. We have one location and are planning on opening an additional location in the next few weeks. Candidate must be flexible to work at both offices.

We currently have 5 PTs, 2 PTAs, 1 ATC, Chiropractor, 2 Acupuncturists and Rehab Aides on our team. We proudly have a well-trained and very friendly front desk and would love to add the right fit to our team.

Job Responsibilities:

• Greeting patients professionally both in person and on the phone
• Quickly answering or properly referring questions and issues
• Optimizing provider schedules and patient satisfaction with efficient scheduling
• Comforting patients by anticipating anxieties and effectively answering questions
• Ensuring availability of treatment information by retrieving and updating patient records
• Verifying financial records and collecting patient charges while filing and expediting third-party claims
• Knowledge and understanding of front desk and administrative duties
• Personable and patient-centered communication
• Work efficiently with the billing department
• Able to effectively communicate with others (including staff, insurance reps, etc.)
• Basic computer skills including email navigation and downloading/uploading files
• Familiarity with principles of Excel; able to use Word and Adobe
• Calling insurances for benefits, authorizations, sending green elephants
• Flexibility with a staggered schedule (opening and closing shifts)
• Monday-Friday shifts with possible Saturday morning hours

Qualified Candidate:

• Extremely personable and kind
• Customer service mindset
• Detail-oriented
• Organized
• Has time management to manage a variety of tasks effectively
• Able to work independently
• Asks questions and communicates well
• Likes to have fun in the workplace
• Salary dependent upon experience

Medical Receptionist / Front Desk Qualifications

• Must be authorized to work in the U.S.

Job Type: Full-time

Pay: $38,000.00 - $42,000.00 per year

Benefits:

• 401(k) matching
• Bereavement leave
• Employee mentoring program
• Flexible schedule
• On-the-job training
• Paid time off
• Paid training
• Professional development assistance

Healthcare setting:

• Outpatient
• Private practice

Medical specialties:

• Occupational Medicine
• Physical & Rehabilitation Medicine

Schedule:

• Afternoon shift
• Evening shift
• Monday to Friday
• Morning shift
• Weekends as needed

Experience:

• Medical terminology: 1 year (Preferred)
• Customer service: 2 years (Preferred)
• Computer skills: 5 years (Preferred)

Work Location: In person