Meter Administrator

Hourly Range : $15.52 to $17.00 depending on experience.

Toshiba America Business Solutions, a leader in digital technology, is seeking a Meter Administrator for the Contract Billing department reporting to the Boca Raton, FL office.

We focus on far more than just equipment. Our people bring innovative, real-world solutions for our client's print management needs;

we help cut costs, secure documents, and reduce the environmental footprint. We are a growing, dynamic organization that has a need for individuals who are driven to contribute their professional best.

Position Summary : Collect and track machine meter reads for billing purposes. Provide customer service activities to facilitate the metering process.

Position Responsibilities :

• Collect customer meter reads via phone, computer feeds, fax, or e-mail in an effective and efficient manner.
• Review reports for missing information and contact customer to resolve missing information.
• Dispatch technical team and assist in resolving installation problems to ensure accurate reads.
• Record, track, verify, and maintain meter reads into the assigned operating system. Gather and process paperwork related to inactive meters;

data entry of applicable account information and scanned documentation, maintain an accurate contact list for assigned accounts.

Respond to customer questions as required as well as questions from Finance, Sales, or Contracts. Resolve situations involving meter reads or customer inquiries or resolutions.

Advise management when appropriate.

• Generate reports as needed. File and maintain related documents.
• Perform other related duties as assigned.

Qualifications :

• High school diploma or GED.
• Demonstrated experience in data entry, customer service, order processing, or billing preferred.
• Ability to communicate with customers and Toshiba team members.
• Self-motivated with the ability to work in a fast-paced environment.
• Strong computer skills : Word and Excel.

• Group health coverage (medical, dental, & vision)
• Employee Assistance Programs
• Pre-tax spending accounts
• 401(k) plan
• Company provided life insurance
• Pet Insurance
• Employee discounts
• Generous paid holiday schedule and vacation & sick / personal business / volunteer days

Last updated : 2024-04-27