Description

Role

Tracks and investigates all disputes in compliance with all necessary regulations; Manages dispute claims through the Dispute Tracking System from first report through resolution. Reviews the CAMS report from Visa to alert any necessary departments of a potential compromise; Takes proactive measures to secure member accounts from potential compromises. Provide debit/credit card support to employees and members which may include submitting a dispute, card replacements, transaction denials, etc. Periodically monitor or inspect the ATM for errors, malfunctions, or fraud.

Major Duties and Responsibilities

1. Investigate and track dispute claims in compliance with regulations. Issue and rescind credits to member accounts and mail associated correspondence.
2. Review and process merchant dispute responses, pre-arbitration, and arbitration documentation.
3. Provide Member and staff support through all channels with card related inquiries.
4. Monitor CAMS alerts. Respond accordingly to alerts by the CAMS closing procedures and/or alerting the appropriate members or departments of the compromise.
5. Monitor Dispute Tracking System for technical malfunctions and posting errors through alerts and reports.
6. Monitor and inspect ATMs. Dispatch technicians when ATM support is needed.
7. Must comply with all company policies and procedures, applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.

Qualifications

Knowledge and Skills

Experience

Previous accounting experience preferred.

Education/Certifications/Licenses

A two-year college degree or completion of a specialized course of study at a business or trade school.

Interpersonal Skills

Courtesy, tact, and diplomacy are essential elements of the job. Work involves personal contact with others inside and/or outside the organization, generally regarding routine matters for purposes of giving and obtaining information, as well as advising or referring, which commonly require shorter discussions.

Other Skills

Ability to prioritize multiple, and sometimes, conflicting tasks.

ADA Requirements

Physical Requirements

Perform primarily sedentary work with limited physical exertion and occasional lifting of up to 5 lbs. Must be capable of climbing/descending stairs in emergency situation. Must be able to operate routine office equipment including telephone, copier, facsimile, and calculator. Must be able to routinely perform work on computer for an average of 6-8 hours per day. Must be able to work extended hours whenever required or requested by management. Must by capable of regular, reliable and timely attendance.

Working Conditions

Must be able to routinely perform work indoors in climate-controlled shared work area with moderate noise.

Mental and/or Emotional Requirements

Must be able to perform job functions with supervision and work effectively either on own or as part of a team. Must be able to read and carry out various instructions and follow oral instructions. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be able to perform a high school level of mathematical calculations with extreme accuracy. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public. Must be able to perform responsibilities with composure under the stress of deadlines/requirements for extreme accuracy and quality and/or fast pace. Must be able to effectively handle multiple, simultaneous, and changing priorities. Must be capable of exercising highest level of discretion on confidential matters.

Acknowledgement

This position may be eligible for remote work. Nothing in this position description restricts managements right to assign or reassign duties and responsibilities to this job at any time.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is not a contract and should not be construed as a guarantee of employment for any specific period of time.

Topside FCU is an Equal Opportunity Employer and does not discriminate against employees or applicants based on race, color religion, sex/gender, national origin, disability, age, or any other category protected by law.