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Assistant Customer Service Manager (Harlem and Kensington))
Tops Markets LLC Cheektowaga, NY
$84k-109k (estimate)
Full Time | Retail 2 Weeks Ago
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Tops Markets LLC is Hiring an Assistant Customer Service Manager (Harlem and Kensington)) Near Cheektowaga, NY

Job Title

Assistant Customer Service Manager (Harlem and Kensington))

Job Location

HARLEM/KENSINGTON-0044

Job Description

*Pay Range-$17.50 Per hour*

*Rates of pay are determined by previous experience and labor contract seniority*

Our front end is the last place our customers visit, their final point of contact during their shopping trip. It's where we have an opportunity to leave a lasting impression by providing friendly and courteous service as they complete their orders.

What You'll Do:

Provide friendly and attentive customer service as you oversee the day to day operations of the front end and supervise front end associates/cashiers. You'll cultivate and maintain excellent customer relations and service levels, and ensure a friendly, professional, and well-organized image for the front end, vestibule, and parking lot. You'll handle selection, training, development, and scheduling of cashiers/front end associates, and ensure proper product handling and that all legal/regulatory aspects of the front end are followed (i.e. alcohol/tobacco sales, WIC, food stamps).

Job Type

Full-time

Geographic Area

HARLEM/KENSINGTON-0044

Job Requirements

Ideally, you'll have previous related retail/customer service and supervisory experience. You'll need to be friendly and courteous in order to provide excellent customer service, be able to work in a fast paced environment, and have the ability to read, write, and perform basic math functions. Excellent communication and organization/prioritization skills, basic computer skills and/or the ability to learn how to operate a cash register, scanner, telephone system, and scale, and the ability to handle money and other forms of payment are also important. Department Managers will need to be available nights, weekends, and holidays.

Job Summary

JOB TYPE

Full Time

INDUSTRY

Retail

SALARY

$84k-109k (estimate)

POST DATE

04/18/2024

EXPIRATION DATE

06/17/2024

WEBSITE

topsmarkets.com

HEADQUARTERS

DEPEW, NY

SIZE

15,000 - 50,000

FOUNDED

2000

CEO

FRANK CURCI

REVENUE

$1B - $3B

INDUSTRY

Retail

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Tops Friendly Market is a company based out of 1455 Ridge Rd E, Rochester, New York, United States.

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If you are interested in becoming an Assistant Customer Service Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become an Assistant Customer Service Manager for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Assistant Customer Service Manager job description and responsibilities

Assistant customer service managers usually play the role of a front man.

03/27/2022: Indianapolis, IN

Assistant customer service managers communicate with customers personally or through various mediums such as phone, fax, emails, chat or other types of communication gateways.

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They face customers or consumers who are either complaining or raving about their product and services.

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Plan, coordinate and assign daily workload to customer service team.

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Deliver world class services to ensure customer satisfaction.

02/27/2022: Philadelphia, PA

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Assistant Customer Service Manager jobs

That's why all organizations establish a separate customer service department to take care of their customers.

03/10/2022: Dayton, OH

Some managers work their way up from roles such as customer service assistant, gaining relevant qualifications and experience where possible.

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Speculative applications to employers of customer service staff may prove fruitful.

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Customer service - assistant service managers should have great customer service skills to resolve queries or complaints professionally, maintaining a polite manner at all times.

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Step 3: View the best colleges and universities for Assistant Customer Service Manager.

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