Job Summary:

We are seeking a detail-oriented and proactive Export Operations Specialist to join our International Logistics team. The successful candidate will be responsible for managing export documentation and providing excellent customer service. This role requires a thorough understanding of export regulations, exceptional organizational skills, and the ability to work effectively in a fast-paced environment.

Key Responsibilities:

• Export Documentation:
• Prepare and review all necessary export documentation including invoices, packing lists, certificates of origin, and bills of lading.
• Ensure accuracy and compliance with international trade regulations and company policies.
• Coordinate with internal departments and external partners to gather required information for documentation.
• Customer Service:
• Serve as the primary point of contact for export customers, addressing inquiries and resolving issues promptly.
• Provide updates to customers on shipment status and handle any discrepancies or delays.
• Maintain strong relationships with clients to ensure high levels of customer satisfaction.
• Logistics Coordination:
• Schedule and track shipments to ensure timely delivery.
• Liaise with freight forwarders, carriers, and customs brokers to facilitate smooth export operations.
• Monitor shipment progress and troubleshoot any logistical challenges.
• Compliance and Reporting:
• Stay current with export laws and regulations, ensuring all activities comply with international trade requirements.
• Prepare and submit export compliance reports as required.
• Maintain accurate records of all export transactions and documentation.
• Problem Solving:
• Identify and resolve any issues that arise during the export process.
• Work collaboratively with team members and other departments to improve export procedures and efficiency.

Qualifications:

• Bachelor’s degree in International Business, Logistics, Supply Chain Management, or a related field.
• Minimum of 2 years of experience in export operations, logistics, or a similar role.
• Strong knowledge of export regulations and documentation requirements.
• Excellent organizational and multitasking abilities.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook) and experience with logistics software.
• Outstanding communication and customer service skills.
• Attention to detail and a high level of accuracy.
• Ability to work independently and as part of a team in a fast-paced environment.

Preferred Qualifications:

• Experience in the international logistics industry.
• Familiarity with Incoterms and international shipping practices.
• Knowledge of additional languages is a plus.

What We Offer:

• Competitive salary and benefits package.
• Opportunities for professional growth and development.
• A dynamic and supportive work environment.
• Exposure to international trade and logistics.

Topasia International Logistics U.S. Co. Ltd. is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Type: Full-time

Pay: $23.00 - $26.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Experience:

• export operations: 2 years (Required)
• Logistics: 2 years (Required)

Ability to Relocate:

• West Covina, CA 91790: Relocate before starting work (Required)

Work Location: In person