Essential Job Responsibilities

• Greet and acknowledge all customers promptly to ensure a positive experience.
• Constantly engage all arriving and waiting customers in conversation.
• Offer to contact the customer’s regular or preferred stylist.
• Ensure first-time shoppers are connected with a stylist if requested.
• Use the client's last name frequently.
• Answer shoppers’ questions and provide general information regarding product placement, trunk shows, or events.
• Address customer concerns and inquires with a sense of urgency.
• Ensure customer waiting time is minimal. If time is progressing, seek to get any issue resolved quickly and seamlessly, while ensuring the customer is constantly engaged and unaware of any concerns or extended time.
• Offer a choice of drink to clients while in store.
• Maintain a professional and supportive relationship with stylists and fellow team members.
• Ensure a styled and professional personal appearance.
• Assist with recurring physical inventory, if requested.
• Special projects and other duties as assigned.

Qualification :

• Customer contact experience is required; experience in a luxury environment is preferred.
• Excellent interpersonal communication skills.
• Strong customer service skills.
• Sense of urgency, self-starter and motivated attitude.
• Excellent organizational skills and the ability to prioritize tasks.
• High level of attention to detail.
• Basic computer skills.
• Willingness and ability to work a flexible schedule for a retail business, including weekends, evening store events, etc.

Physical Demands :

• Speaking / Hearing : Ability to communicate information to customers
• Standing : Remain upright on feet for sustained periods of time.
• Walking : Ability to move throughout the store.
• Flexibility including bending, stretching and lifting.
• Ability to lift up to 30 pounds, ability to move / carry product.
• Visual acuity to perform an activity such as viewing a computer terminal
• Use of hands and fingers to handle or feel.

Tootsies is an Equal Opportunity Employer. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Last updated : 2024-05-06