Description

Position: Surveillance Officer

Reports to: Surveillance Supervisor

FLSA Status: Non-Exempt

Position Summary: Surveillance officers monitor casino activity to detect theft, cheating and suspicious activities. Surveillance officers enforce gaming laws on the property and see to it that the casino's rules and regulations are followed.

Essential Duties:

• Ensures protection of casino property, employees and patrons and monitors suspicious activities, such as theft or cheating.
• Oversees surveillance of clients and cash transactions, identifying suspicious activity and takes steps to investigate. 
• Observes all areas of the Casino.
• Interprets and applies all applicable regulations and laws for gaming, and enforces compliance throughout the organization.
• Logs all incidents and writes reports on security, safety, and policies to ensure client safety daily.
• Responds to emergencies, fire alarms, and other physical concerns.
• Completes all necessary paperwork generated during his/her shift.
• Checks equipment functions hourly.
• Ensures communication of daily activities to oncoming shifts.
• Notifies Manager of all infractions.
• Retains and files audio and video records of casino activities in the event that the records need to be used for investigations. 
• Performs other duties as assigned.

Requirements

Education and Experience:

• High School Diploma/GED or equivalent required.
• Previous gaming experience preferred.

*Once you have been employed in Surveillance for Tonkawa Enterprises you cannot be employed in another department.

Knowledge, Skills and Abilities:

• Computer knowledge.
• Knowledge of safety hazards and precautions to establish a safe work environment.
• Understand and comply with all Company and departmental rules and regulations, policies and procedures. 
• Skill in establishing and maintaining effective working relationships with staff and current/potential clients.
• Ability to maintain confidentiality of sensitive information. 
• Ability to read, write and communicate verbally in English. 
• Strong written and oral communication skills.
• Ability to troubleshoot and resolve issues.

Working Conditions and Physical Environment:

The working conditions and physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

• Able to sit and stand for extended periods of time.
• Exhibit manual dexterity to enter data into a computer.
• Able to see and read a computer screen and printed material with or without vision aids.
• Hear and understand speech at normal levels, outdoors and on the telephone.
• Speak in audible tones so that others may understand clearly.
• Physical agility to bend, stoop, climb stairs, walk, reach and lift up to 25 pounds.
• The noise level in the work environment is usually moderate and at the levels normally performed in an office environment
• May periodically require work outside of normal business hours, including weekends, under sometimes stressful conditions in order to meet business needs and strict deadlines.