Benefits:

• Paid Time Off
• Paid Holiday
• 401 (K)
• Medical
• Dental
• Vision

Job Responsibilities:

• Act as a single point of contact for phone calls and emails regarding IT issues and queries.
• Receive, log and answer IT support tickets. 
• 1^st line support role in the troubleshooting of IT related problems from software to hardware. 
• Monitor and performs security tasks such as virus protection and login credentials. 
• Monitor load balance on servers and makes recommendations accordingly. 
• Monitor system to identify any system malfunctions and initiates corrective action to maintain schedules and to ensure integrity of production and customer service levels. 
• Monitor and verifies that routine maintenance is performed, specifically on daily backups of all systems and ensures safe management of media in accordance with disaster recovery plan. 
• Basic Active Directory knowledge. Creating user accounts, reset passwords, create groups etc. 
• Install desktop computers, software, and peripheral equipment. 
• Add and maintain users on the network; assigning application access, ensuring security, and maintaining their configurations are within standards. 
• Maintain an adequate level of knowledge of operating system and application software being used to provide high-level support to users. 
• Travel to remote locations for training, troubleshooting, and repairs.
• Help develop and maintain reports and databases as needed. 
• Maintain company website and SEO.

Qualifications: 

• High school diploma or equivalent
• Two years’ experience IT Service Desk or Technician
• Ability to learn and maintain information quickly
• Demonstrated ability to troubleshoot a myriad of hardware and software issues.
• Experience with databases preferred, SharePoint & Yardi experience preferred. 

Please include salary requirements with resume. 

A complete background check is required before hire.

Tomlinson & Associates Inc. is an Equal Opportunity Employer and Provider. We do not discriminate on the basis of handicapped status in the admission or access to, or treatment of employment in our federally assisted programs and activities.