General Summary:

Responsible for support of Toledo Clinic computer systems and peripherals

Works under the supervision of the Director of Information Technology

Principal Duties & Responsibilities:

Example of Essential Duties:

1. Provide Level 1 Support to end users over the phone, remotely, or in person. 
2. Elevate end user support requests to the proper support personnel.
3. Enters calls, emails, and in person requests into helpdesk software.

4) Assists with new hardware/software setups and installations.

5) Performs PC repairs and orders and installs replacement parts.

6) Install and maintain network printers, scanners, and peripherals.

7) Assists in maintenance of inventory.

8) Assists with PC and application training as necessary.

9) Acts as liaison between users and IT department.

Other Essential Duties May Include (but are not limited to):

10) Serves as backup to Network and PC Administrators as necessary;

11) Other duties as assigned. 

Knowledge, Skills & Abilities Required:

Required:

- Knowledge of PC systems, Microsoft Windows/Office, IBM i Client Access. 

- PC troubleshooting with ability to install/replace/upgrade computer hardware and peripherals.

- Ability to troubleshoot software including OS repair, virus/spyware detection/prevention, browser and application settings etc. 

- Consistently arrives at work, in professional attire, on time and completes all tasks within established time frame. 

- Seeks appropriate tasks when primary tasks are completed and assists co-workers as necessary. 

- Demonstrates adaptability to expanded roles. 

- Security consciousness and ability to keep current with technology. 

- Adheres to clinic policies and procedures. 

- Reliable transportation and ability to travel within one hour of metro Toledo area required.

Education:

- Associate degree or an equivalent combination of education and experience required 

Preferred:

- Bachelor Degree and CompTIA A strongly preferred.

- MCP (Microsoft Certified Professional)

- MCDST (Microsoft Certified Desktop Support Technician

- CompTIA Net certifications desirable

t certifications desirable.