General Summary:

This clinical position is responsible for controlling patient flow for physician/NP/Chemotherapy appointments. Is responsible for assisting physicians and NPs with patient care, clerical, environmental and organizational tasks. Is responsible for chart preparation for upcoming appointments. Is responsible to prepare the patient for the provider visit including collection and entry of vital signs, weight, and other pertinent clinical information needed for Meaningful Use and Review of Systems documentation. Is responsible for operation of the assigned office lab functions including venipuncture, runs, and documents lab tests/results

Supports the Patient-Centered Medical Home (PCMH) by working with patients, families, providers and other staff to promote timely access to needed care, provide daily continuity of care coordination, and coach patients, families and care givers to understand the patient care plan and self-care management responsibilities.

Principal Duties & Responsibilities:

Standard 1 – Clinical responsibilities

• Control patient flow in assigned clinic to minimize patient wait time
• Fulfills patient care responsibilities as assigned which may include:
  1. Checking schedules and organizing patient flow
  2. Accompanying patients to exam/procedure room
  3. Assisting patient as needed (walking, transfers, specimen collection)
  4. Collects patient information
     • Height, weight, allergies
     • Medication Reconciliation
     • Health Maintenance
     • Social, medical, surgical history
     • Review of Systems
• Utilizes EMR to record patient specific data
• Identifies trigger questions for Social Determinants of Health and notifies providers of needs
• Performs venipuncture on patients as needed and sends timely
• Fulfills environmental responsibilities as assigned:
  1. Setting up and assisting with bone marrow procedures
  2. Cleans exam rooms between patient visits
  3. Cleans equipment 
  4. Verifies equipment is in working order and takes appropriate action if it is not
  5. Follows maintenance schedule for all biomedical equipment 
  6. Orders, sorts, and stores supplies
  7. Restocks exam rooms

Standard 2 – Clerical Responsibilities

• Sends and receives patient medical records
• Access all health system portals to obtain information
• Chart preparation for upcoming visits
  • Obtaining lab and x-ray reports, hospital notes, referral information
  • Information related to hospital admissions
• Coordinates with physicians re: missing test results to determine if appointment should occur
• Completes forms and requisitions as needed 

Standard 4 – Behavior

Communication

• Exhibits excellent written and verbal skills.
• Utilizes assertive communication skills in addressing concerns or problems.
• Participates as a member of organization/institutional committees as requested. 

Initiative 

• Able to conceive innovative strategies and ideas for the center, exhibiting “out of the box” thinking. 
• Performs job duties effectively with minimal direction.
• Initiates new ideas and projects that enhance patient care or other aspects of services and care. 

Team Orientation

• Service as a team member among co-workers and peers.
• Participates in TCCC activities that enhance patient care and work surroundings.

Patient Privacy

• Participates in assuring that all personally identifiable healthcare information of the patient will be maintained confidential.
• Assures that any oral or written disclosure of personally identifiable healthcare information should be minimum necessary to serve the purpose of performing quality care to the patient.
• Understands any disclosure outside payment, treatment, or healthcare operations requires written patient authorization in each instance. 

Respect

Understands and demonstrates sensitivity to the cultural diversity of patients, staff, and visitors.

Other duties as assigned

Knowledge, Skills & Abilities Required:

Required:

Medical Assistant degree or Patient Care Tech degree required. 1 year of Medical Office or Lab experience preferred. Current CPR certification required. RMA/CMA or CPCT/A certification required.