General Summary:

Perform various clerical duties to support the operation of the office and assist with management of the reception staff.

Works under the supervision of the Office Manager

Principal Duties & Responsibilities:

Example of Essential Duties:

1. Answering phones - courteously and professionally.
2. Scheduling appointments, exams, procedures, etc.
3. Verifying referrals and/or pre-certifications.
4. Updating insurance information.
5. Answering general patient questions.
6. Taking messages accurately and relaying to appropriate personnel.
7. Maintain reception staff schedule for all office locations
8. Resolve issues for receptionists related to immediate aspects of the job
9. Facilitate training for new hires in reception roles.

Other Essential Duties May Include (but are not limited to):

1. Collecting co-pays.
2. Preparing and/or submitting charge tickets.
3. Preparing and cleaning exam rooms.
4. Sorting, filing and scanning patient charts.
5. Other duties as assigned.

Knowledge, Skills & Abilities:

Required: 

• Excellent communication, phone, and organizational skills required.
• Computer skills helpful.
• Consistently arrives at work, in professional attire, on time and completes all tasks within established time frame.
• Seeks appropriate tasks when primary tasks are completed and assists co-workers as needed. -Demonstrates adaptability to expanded roles.

- Adheres to all Clinic policies and procedures.

Education: 

-HS diploma or GED.

Preferred: 

• Previous clerical experience in a Drs. office.
•  Medical Terminology knowledge