Todd Wells Agency of American Family Insurance is Hiring a Sales Specialist - Personal Lines / Customer Service Representative Near Littleton, CO
Benefits:
Bonus based on performance
Competitive salary
Training & development
Objective The Sales Specialist / Customer Service Representative role sells and services American Family Insurance products including home, auto, and life insurance. Maintains effective customer relationships, understands customer`s needs, and matches them with appropriate product and service offerings. Promotes brand awareness through participation in agency and community events. The Personal Lines Sales Specialist is responsible for attaining sales, profitability, and service goals for personal lines products. Insurance Sales
Demonstrates knowledge of the local industry trends
Helps the Agency grow by using consultative selling techniques to sell insurance products to new customers
Proactively cross-sells to provide additional coverage to existing customers
Prospects for new business through leads, telephone calls, networking events, trade shows, and personal contacts
Prepares quotes and delivers effective presentations in order to close sales
Complies with underwriting guidelines and contacts appropriate division for underwriting guidance when needed
Conducts sales and review appointments with prospective and current customers
Meets and exceeds sales goals
Insurance Service
Retains existing customers by providing exceptional customer experiences
Ensures completion of requested account and policy updates and changes
Coordinates the involvement of appropriate agency and or business partners when necessary to resolve customer issues
Knowledge and Skill Development
Continually improves knowledge in are or field of specialization, insurance industry, products, underwriting requirements, sales, customer service, and supporting technology
Participates in continuing education and professional designation programs
Education/Licenses/Designations
Required by state statutes to have proper insurance licensing to sell, solicit, or negotiate insurance products. The following lines of authority are required for this position: Property; and Casualty; and Life
Valid driver’s license required
Role Requirements
Ability to work independently to plan, set priorities and organize work
Active involvement in the local community
Demonstrated sales and customer service experience
Excellent oral and written communication skills
Demonstrated analytical skills
Experience with PC software applications (Microsoft Office Suites, Internet Explorer, etc.)
Experience using a wide range of digital devices such as smartphones, tablets and laptop computers
Experience with social media platforms, including, but not limited to Facebook, Twitter, Pinterest, YouTube, Instagram, Google , LinkedIn, etc.
Preferred Knowledge/Skills/Education/Designations
Demonstrated knowledge of insurance concepts and principles
Demonstrated effective agricultural insurance industry prospecting and sales experience
This position is an Agency Team Member working for the Agency Owner and is not an employee of American Family Insurance.