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At TOCA, we are passionate about people and the power of sport. We believe in creating an environment that becomes the “third home” for our guests — where they learn, where they live, and where TOCA becomes the place where they play. Whether they’re kicking a soccer ball for the first time, focused on finding their best, or rediscovering their passion for the game, we are here to support and guide them every step along the way. Everyone deserves the opportunity to experience the joy and fulfillment that sports can bring, regardless of background and skill levels. Our ultimate goal is to create a consistent and amazing experience for everyone who interacts with TOCA, whether it is our dedicated team members or esteemed guests.
What makes a TOCA Teammate? An individual that seeks to...
Job Highlights:
Reports To:General Manager
Location: Farmington, MI
Compensation: Competitive hourly pay with internal growth opportunities
Position Overview:
We are seeking a passionate and enthusiastic individual to join our soccer training facility team as an Experience Associate. As an Experience Associate, you will play a crucial role in ensuring exceptional guest satisfaction and a smooth operational flow within a TOCA Soccer Training Facility. This part-time role will be a vital part of creating a positive and memorable experience for our guests. You will be responsible for making every guest feel welcome, valued, and leave with a smile. Whether it’s assisting with inquiries, providing information, or facilitating a seamless experience, your warm demeanor and exceptional customer service skills will contribute to a memorable and enjoyable experience for our guests.
Role Scope & Responsibilities:
Guest Experience Excellence:
Operational Excellence:
Problem Solving:
Communication:
Administrative Duties:
Training and Development:
TOCA Culture:
Qualifications & Experience:
Benefits:
TOCA Football, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Part Time
$36k-47k (estimate)
11/12/2023
07/07/2024
toca.us
Wheeling, IL
<25
The following is the career advancement route for Guest Experience Associate - Farmington, MI positions, which can be used as a reference in future career path planning. As a Guest Experience Associate - Farmington, MI, it can be promoted into senior positions as a Customer Experience Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Guest Experience Associate - Farmington, MI. You can explore the career advancement for a Guest Experience Associate - Farmington, MI below and select your interested title to get hiring information.