Position: Customer Care Service Specialist

Location: Woodhouse Place, Omaha, NE

Schedule: Full Time, Monday-Friday 8am-5pm

Pay: $17-18 per hour

We are seeking a dynamic and customer-centric individual to join our team as a Customer Care Service Specialist. In this role, you will be responsible for providing personalized assistance and support to customers throughout their service experience, ensuring their satisfaction and building lasting relationships with our dealership.

Minimum Experience and Qualifications

• Valid driver’s license
• High school diploma or GED required
• Previous customer service experience preferred
• Regular attendance is mandatory

Essential Duties

• Update customer information for accuracy
• Notify customers when a recall is issued
• Follow up with customers on satisfaction of service or sale
• Resolve problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
• Maintain various excel spreadsheets.
• Build sustainable relationships and engage customers by taking the initiative.
• Follows established organizational procedures and health and safety policies.

Company Benefits for Full-Time Employees:

• Health Insurance
• Life Insurance
• Dental Insurance
• Vision Insurance
• Health Savings Account
• 401K Plan w/ 50% company match
• Paid Vacation Days