Position: Sales and Service Representative

Reports to: Sales and Service Manager

Company Overview: Our company is a leading provider of innovative products and services in the industry. We are committed to providing our customers with exceptional service, quality products, and solutions that meet their unique needs.

Job Overview: The Sales and Service Representative will be responsible for providing excellent customer service to all customers, both on the phone and in-person. In this role, you will work closely with the Sales and Service Manager to ensure that customer needs are met and exceeded. You will be expected to maintain a positive attitude and provide accurate and timely information to customers.

Responsibilities:

- Respond to customer inquiries and concerns in a timely and professional manner

- Meet or exceed sales and service goals and objectives

- Build strong relationships with customers, vendors, and other team members

- Maintain accurate and up-to-date customer records in the company database

- Identify opportunities to cross-sell and up-sell products and services

- Attend trade shows and other events to promote our products and services

- Act as a liaison between customers and the company to resolve any issues or problems

- Participate in training sessions and ongoing professional development to improve product knowledge and customer service skills

Qualifications:

- High school diploma required, college degree preferred

- Minimum of 2 years of experience in customer service or sales

- Excellent verbal and written communication skills

- Ability to work independently and as part of a team

- Proficient in Microsoft Office and other computer applications

- Strong problem-solving and decision-making skills

- Ability to multitask and prioritize tasks in a fast-paced environment

- Positive attitude and willingness to learn

Working Conditions: This is primarily an office-based position, but some travel may be required to attend trade shows and other events. The Sales and Service Representative must be able to work flexible hours as needed to accommodate customer needs.

If you are passionate about providing exceptional customer service and are looking for an opportunity to join a dynamic and innovative team, we would love to hear from you!

Out-going Personality, Customer Focused, Product Knowledge (we train you), Customer Relationships, Verbal Communication, Computer basics

Background checks as well as drug test are required for the position

Must have reliable transportation

1 year

Employees are required to be vaccinated for Covid-19 or test negative weekly

Responsibilities

Must be available nights, weekends and holidays, also must have flexibility in scheduling

Opens and closes store (carries keys to the operation)

Works alone most of the days

Serves customers by selling consumer legal fireworks & supervising staff

We provide comprehensive training to include product knowledge, policies & procedures, safety training, pricing, merchandising, marketing and customer relationship

Receiving & stocking merchandise, selling customers fireworks by explaining effects, entering their purchases in point of sale and collecting money

Establishing rapport with potential and actual customers

Collects customer name and address information from every customer

Secures merchandise by implementing security systems and measures

Protects employees and customers by providing a safe and clean store environment

Maintains the stability and reputation of the store by complying with legal requirements

Contributes to team effort by accomplishing related results as needed

10 hour shift

12 hour shift

8 hour shift

Benefits

Pay: From $15.00 per hour

Employee discount

Job description

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Job Summary:

TNT Fireworks that sells consumer legal fireworks to the general public.

• This store is open year round; year round Part-Time position (16 to 24 hours per week, with opportunities for more as needed) is available for immediate employment.
• Must be available nights, weekends and holidays, also must have flexibility in scheduling.
• Opens and closes store (carries keys to the operation). Works alone most of the days.
• Serves customers by selling consumer legal fireworks & supervising staff. NO previous knowledge of fireworks is necessary. We provide comprehensive training to include product knowledge, policies & procedures, safety training, pricing, merchandising, marketing and customer relationship.

Responsibilities and Duties:

• Receiving & stocking merchandise, selling customers fireworks by explaining effects, entering their purchases in point of sale and collecting money.
• Establishing rapport with potential and actual customers. Collects customer name and address information from every customer.
• Secures merchandise by implementing security systems and measures.
• Protects employees and customers by providing a safe and clean store environment.
• Maintains the stability and reputation of the store by complying with legal requirements.
• Contributes to team effort by accomplishing related results as needed.

Qualifications

Out-going Personality, Customer Focused, Product Knowledge (we train you), Customer Relationships, Verbal Communication, Computer basics.

Background checks as well as drug test are required for the position.

Must have reliable transportation

Job Type: Part-time

Pay: From $15.00 per hour

Benefits:

• Employee discount

Experience level:

• 1 year

Shift:

• 10 hour shift
• 12 hour shift
• 8 hour shift
• Day shift
• Night shift

Weekly day range:

• Monday to Friday
• Weekend availability

COVID-19 considerations:

Employees are required to be vaccinated for Covid-19 or test negative weekly.

Education:

• High school or equivalent (Preferred)

Experience:

• Retail sales: 2 years (Preferred)

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Work Location: One location

Job Types: Seasonal, Temporary

Pay: $18.65 - $20.08 per hour

Expected hours: No less than 20 per week

Benefits:

• Flexible schedule

Shift:

• Day shift
• Evening shift
• Morning shift

Weekly day range:

• Every weekend
• Monday to Friday
• Weekends as needed

People with a criminal record are encouraged to apply

Work Location: In person