We have an opening for a Recruiting Specialist at our Chattanooga State campus!

Our Purpose - We support and empower everyone in our community to learn without limits.

Our Values:

- We cultivate an inclusive environment.

- We care about the well-being of each other.

- We instill trust through integrity and transparency.

SUMMARY

Under the direction of the Director, Recruiting and Orientation, manage the college recruitment lifecycle and create effective, innovative and scalable recruiting and orientation strategies for the College. Establish and maintain partnerships with external stakeholders such as high school counselors and administrators, prospective students currently in high school, community partners, and employers. Stay up-to-date on college recruiting trends and/or best practices. Promote the Chattanooga State’s brand and image during high school and community visits, on and off campus programs, and campus visits. Communicate with prospective students, families, and community partners through appointments, telephone, email, social media, and other materials. Maintain extensive knowledge of college admission requirements, policies, and procedures in order to interpret those regarding admissions and financial aid eligibility.

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES

Holistic Student Support

HAMILTON & RURAL COUNTY SCHOOLS - Serve as the primary representative for the Hamilton & Rural Counties. Assist with the enrollment, support, and engagement practices for future and current students in the program.

1. Assist high school counselors, college advisors, and students with postsecondary enrollment transition.
2. Provide supporting avenues for the Gateway Scholars through engagement, programming, and connecting the scholars to appropriate wraparound resources for their student success.

STUDENT AMBASSDORS – Serve as the co-liaison to oversee the student ambassadors’ program.

1. Assist with recruiting and promoting the student ambassador program.
2. Assist with programming and facilitating the student ambassadors in collaboration with the Recruiting assistant.
3. Assist with training and retaining the student ambassadors.

ENROLLMENT COUNSELING– Accurately explain the status of students’ files. Counsel students on next steps needed to successfully complete admissions, records, and financial aid processes. Make consistent use of recruiting and orientation techniques, trends, and best practices taught in TACRAO, research, and other professional development.

1. Utilize presentations and public speaking to engage internal and external stakeholders.
2. Able to institute effective new recruiting and orientation strategies and methods in the daily functions of the job.
3. Learn and apply new information via routine training sessions and modules; communicate effectively both orally and in writing; consistently provide high-quality service; establish and maintain a cooperative, productive and effective working relationship with all areas of the College.

Teaching Excellence and Program Innovation

EVALUATION– Continuously monitor metrics to evaluate the performance of the applications to student ratio, including conversion rates for specific high schools and for those visiting the campus, along with metrics specified through the strategic planning process. Suggest improvements to metrics. Routinely solicit feedback from partners as to their opinions about interactions with their students. 

1. Meet quarterly with the Director to review agreed-upon metrics and suggest additions and/or modifications.
2. Provide feedback about each stakeholder quarterly.
3. Meet with stakeholders such as counselors and advisors to review collect feedback. When opportunities for improvement arise, the staff and the director agree on new strategies for improvement and realistic improvement timelines, with clear documentation created. Follow-up occurs within agreed-upon timelines.

Organizational Culture and Inclusive Practices

STAKEHOLDER RELATIONSHIPS – Assist with the continuous campus-wide collaboration essential to the success of the department and College. Brings attention to processes that are difficult for stakeholders to navigate.

1. Specific contacts are established within functional internal and external partners (counselors, advisors, students, employers, and community partners) for regular consultation.
2. A quarterly process improvement report is submitted to the Director summarizing the feedback of the department about processes that can be made easier to navigate.

KNOWLEDGE / SKILLS / LICENSURE / CERTIFICATION

Associate’s degree required; bachelor’s degree preferred.

Must be willing to work nights and weekends.

Knowledge of applicable federal and state laws, Tennessee Board of Regents, institutional and TACRAO policies, procedures, and guidelines governing admissions, records, and financial aid; Banner student information system and associated systems; public speaking, presentation, and customer service skills and strategies.

Must have valid Driver’s License, be able to operate a class C motor vehicle. Extensive travel-must have own vehicle.

PHYSICAL AND MENTAL DEMANDS

The physical and mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands

Work is typically performed in an office environment. While performing the duties of this position, employees are regularly required to sit, walk and stand; talk or hear, both in person and by telephone, use hands repetitively to operate standard office equipment; reach with hands and arms; and lift up to 25 pounds.

Specific vision abilities required by this position include close vision, distance vision and the ability to adjust focus.

Mental Demands

While performing the duties of this position, employees are regularly required to use written and oral communication skills; read and interpret data, information and documents; analyze and solve non-routine and complex office administrative problems; observe and interpret situations; learn and apply new information or skills; perform detailed work on multiple, concurrent tasks.

Projected Salary Range: $37,030 - $44,440