Title: Financial Aid Specialist

Employee Classification: Other Professionals

Institution: TCAT-Hartsville

Department: Student Services

Campus Location: TCAT Hartsville

Job Summary

Entry level financial aid position conducting needs analysis in compliance with federal criteria to determine the relative eligibility of each financial aid applicant. Performs daily Banner Financial Aid processes; resolves data conflicts and over awards; familiar with federal, state, and institutional awarding rules and regulations; provides financial aid counseling to students and parents regarding all aspects of the financial aid process; makes necessary referrals to other student service offices; assists with adjunction of student appeals relating to financial aid; interacts with appropriate outside entities in order to facilitate the student eligibility process; utilizes enhanced internal and external communication systems to inform students about financial aid policy and procedure; assists with reporting function (IPEDS, Gainful Employment, NSLDS, 1098-T processing, etc.) in accordance with federal regulations; coordinates with Business Office and Admissions; assists team members when necessary to enable the success of the Student Services department; maintains professional connections in state and national financial aid organizations; and other duties as assigned.

Job Duties

Minimum Qualifications

Associate Degree; should be business/accounting or related field.
At least three (3) years of related and successful work.
Proficient computer skills and working knowledge of information management systems or ability to master such systems as well as typing; 10-Key and data entry skills; along with strong Microsoft Office skills.
Strong customer service skills.
Work with minimum supervision on moderately difficult to complex clerical tasks.
Ability to effectively analyze and evaluate detailed data.
Ability to relate and communicate to a diverse faculty, staff, student population and the public.

Preferred Qualifications

Prior financial aid experience preferred.
Banner experience preferred.

Knowledge, Skills, and Abilities

Microsoft Office.
Exceptional customer service, organizational skills with the ability to organize and prioritize multiple complex projects.
Exceptional oral and written communication skills. Must be able to communicate sensitive and/or complex information in a confidential and straightforward manner.
Must be a creative problem solver.
Must possess a high level of accuracy, self-motivation, strong attention to detail, and the ability to handle a heavy work load.
Familiarity with academic environment, policies and procedures.