TCAT Upper Cumberland

Position Announcement

Financial Aid Assistant

The Tennessee College of Applied Technology-Upper Cumberland is accepting applications for a full-time Financial Aid Clerk. Assist with the day-to-day operations within the financial aid office. Serve as a front-line personal contact for students and others with questions regarding the financial aid process at TCAT Upper Cumberland.

Preferred Qualifications:

• High school diploma or equivalent; and, three (3) years’ experience in a higher education setting. Additional post-secondary education from a regionally accredited institution may substitute for the required experience on a year for year basis up to three; and, three (3) years’ experience in a higher education setting working with financial aid; and experience working with the Banner Financial Aid system and/or similar systems.

Minimum Qualifications:

• High School Diploma or Equivalent required; Technical diploma or higher in the trade preferred and two (2) years’ experience in a higher education setting. Additional post-secondary education from a regionally accredited institution may substitute for the required experience on a year-for-year basis for up to two years.
• Show evidence of good character, organizational skills, and mature attitude and ability to exercise good judgment in evaluating situations and making decisions
• Must possess the ability to establish and maintain effective interpersonal working relationships with students, faculty, staff, the public, and industry.

General Duties:

• Assist with the management of assigned financial aid program(s), including administration, processing, verifying eligibility, awarding, monitoring, and adjusting awards each semester; reconciling accounts; maintaining institutional compliance as required by program proponent organization and applicable statutes; and maintaining the student information system/Banner and Banner workflow emails as related to assigned program(s).
• Assist students via email, phone or walk-ins, with general questions about financial aid programs, processes, eligibility, refunds, impact of withdrawal or over awards. Elevates complex questions to Financial Aid Coordinator. 
• Maintain and update outside agencies such as WIOA etc. with Pell forms and travel sheets for students
• Review documents received for accuracy and completeness
• Certify enrollment and maintain records for VA students and comply with annual VA training requirements and work with VA Coordinator on VA files/ VA Training / 2nd SCO
• Oversee federal work study.
• Certify dual enrollment students with TSAC and process awards in Banner.
• Maintains files accurately, in paper and/or electronic formats. Assists with the Records Retention and Destruction of financial aid data in accordance with established statutes and guidelines
• Other duties as assigned

Salary: Commensurate with education and experience according to salary guidelines established by the Tennessee Board of Regents.

Application review: Review of complete application submittals will begin immediately.

Application Procedure: Qualified applicants should submit a cover letter, resume, transcripts, applicable certifications and application online at tcatcrossville.edu For more information email Danielle Sutton at Danielle.sutton@tcatcrossville.edu. Complete applications will be accepted until the position is filled.

EEO/AA/Title IX/ADA Employer

A Tennessee Board of Regents Institution

The Tennessee College of Applied Technology Upper Cumberland is an AA/EEO employer and does not discriminate on the basis of race, color, religion, creed, ethnic or national origin, sex, sexual orientation, gender identity/expression, disability, age (as applicable), status as a covered veteran, genetic information, and any other category protected by federal or state civil rights law with respect to all employment, programs and activities sponsored by the College. Inquiries or complaints concerning Title IX and/or the Title IX regulations may be referred to the College's Title IX coordinator 24/7 in person, by phone, and/or email at: Stacy Johnson Title IX Coordinator TitleIX@tcatcrossville.edu 910 Miller Ave Crossville, TN 38555 (931)444-1288.