Qualifications: Minimum of high school diploma – bachelor’s degree preferred. Family member or caregiver of child with mental health diagnosis. Personal experience with children’s mental health issues and in navigating child-serving systems. Non-profit organization experience and work history within child serving systems preferred.

Skills & Knowledge Required:

• Knowledge of the service area and of resources for children with mental health issues.
• Knowledge and personal experience with children who have behavioral disorders.
• Knowledge and experience with the juvenile justice, educational, and other child-serving systems.
• Desire to help and support parents of children with SED, with strong customer service skills.
• Commitment to system of care principles, cultural competency & effective team work.
• Excellent communication, organizational, problem-solving/creative thinking skills.
• Established support system and access to resources.
• Basic computer and writing skills.
• Ability to travel, access to reliable transportation and current auto insurance required.
• Ability to meet with the family in-home and in the community.
• Access to reliable home internet service required.

Duties & Responsibilities/Principal Activities:

• Assists the family in navigating various child-serving systems and in connecting with resources.
• Assists assigned families in securing both formal & informal supports to meet the family’s needs.
• Assists families/caregivers to develop attainable goals that help the child function better in the home, school and community through promoting and modeling system of care.
• Facilitates Child and Family Team (CFT) meetings:
  • Develops agenda with caregiver; lead the meeting if caregiver not willing/ready to do so.
  • Arranges for time and place of meeting.
  • Ensures that CFT and other required paperwork are completed as instructed.
  • Completes and disseminates service plan to team members with their tasks highlighted.
  • Schedules subsequent CFT meetings and provides members with date, time & location.
  • Partners with family/CFT members in identifying and overcoming barriers/service gaps.
• Monitors the progress of the Service Plan as the primary contact person for completion of tasks.
• Assists the family in securing medication management, psychological/psychiatric evaluations if needed.
• Assists Youth and Family Therapist in completing Strengths-Based Assessment and flex fund requests.
• Models and teaches effective advocacy skills, provides caregiver active support and regular visits.
• Ensure that we conform to CARF standards applicable to the services provided.
• Other duties and/or tasks as assigned.