About TMJ & Sleep Therapy Centre

In 2013, Dr. Daniel Klauer chose to limit his practice to treating patients with craniofacial pain, TMD and sleep disorders due to the overwhelming need within the community. During his years in general dentistry, Dr. Klauer learned to identify the origin of patients’ pain and sleep problems and it became increasingly clear that he could drastically impact their lives now and in the future. Thus, the TMJ & Sleep Therapy Centre was born!

Now, 9 years later, our team consists of: 3 incredible Providers; a considerate and helpful Administrative Team; a determined and fun Marketing Team; a skilled and kind-hearted Clinical Team that we're looking to expand. Our Dream Team, as we tend to call ourselves, operates on the core values to: Embody Integrity and Authenticity, Commit to Life-Long Learning and Greatness, Provide Patients Hope and Focus, Be Passionate about Your Purpose, and Build Relationships with Transparent Communication. As a team, we strive to maintain positive attitudes, a healthy work-life balance, and a culture centered around helping our patients succeed.

Job Description

The TMJ & Sleep Therapy Centre is searching for an enthusiastic and career-focused Patient Care Representative to join our team. This is an exciting opportunity to be part of a growing practice that is patient-centered with state-of-the-art technology and on the cutting-edge of the industry.

The Patient Care Representative works hand-in-hand with the other members of the team to provide a broad range of administrative support to the practice and our patients. This person facilitates patient care, coordinates follow-up appointments based on treatment needs, and assists in creating a successful patient flow in the office. This role is crucial to the fluidity and flow of the office and provides support and assistance to our patients as they move through treatment. This key member of the team exudes TMJ & Sleep Therapy Centre’s core values and is dedicated to the long-term success of the care we provide our patients.

As Patient Care Representative, your duties and responsibilities may include:

• maintain knowledge of calendars and schedules by reading and understanding applicable obligations, or availability, of the practice and staff during scheduled hours
• checking patients in and out, recording notes for next visit, scheduling, managing outgoing referrals, collecting payments, and recording payment information
• providing appointment reminders, documents, and records
• documenting provider and/or patient communications, calls, and touchpoints in the EHR
• managing patient and provider contact information
• submitting orders, referral letters, patient records, and transmitting patient imaging and/or any other records requisitions
• answering phones, routing calls, supplying information, taking messages, retrieving voicemails, forwarding information to intended recipients, and returning calls
• monitoring and responding to email messages, text messages, and/or portal messages
• managing incoming correspondence, mail, faxes, packages deliveries, and patient records
• registering new patients, distributing necessary paperwork, communicating expectations of upcoming visits, and receiving the health information prior to arrival
• preparing correspondence, memos, condolence letters, and any other documents as requested by the doctor

Perks & Benefits

• Health Insurance
• 401(k) and retirement benefits
• Bonus structure
• Reimbursement for travel
• Paid time off
• Medical leave benefits
• Team outings, retreats, and events
• Continuing education opportunities
• A respectful, empowering, and family-oriented work environment

This is an excellent opportunity for an individual with outstanding verbal and written communication skills. Organizational skills and self-motivation are a must. Dental/medical experience and experience with an EHR system is a plus, but not mandatory. Those with a bright disposition and desire to excel in their career are encouraged to apply.

If this resonates with you, please consider applying for this position by submitting your resume or by calling Nicole at (574) 968-5166.

Job Type: Full-time

Pay: $16.00 - $18.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Health insurance
• Paid time off

Healthcare setting:

• Clinic
• Dental office
• Medical office

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Customer service: 1 year (Preferred)

Ability to Relocate:

• Granger, IN 46530: Relocate before starting work (Required)

Work Location: In person