Overview of TM Associates: TM Associates is a family-owned business united by its mission and defined by its values. We take our work personally, knowing the residents’ experiences we’re responsible for truly impacting people. This belief—that of our founder, Tevis Margolis, continues to be realized through our growth from seven team members to over 500. Mr. Margolis’ drive to build a business dedicated to its people has resulted in a unified determination to meet each client's high expectations. Those expectations include building and managing the very best communities for the people who need them most.

Position Summary: TM Associates Management, Inc. is growing its Resident Services Department and is seeking a Resident Service Coordinator responsible for planning on-site services, programs, and activities that support residents to live independently and overcome challenges to meet their individual and family goals. This position is responsible for providing resources that enhance residents' quality of life and help manage outstanding communities for our residents.

Duties and Responsibilities:

· Research, identify, and link/refer residents to local resources, which include but are not limited to rental assistance, transportation, adult education, childcare, health services, employment assistance, SSI, Medicare, SNAP, prescription drug assistance, senior services and all pertinent services that would benefit our communities/residents.

· Manage, coordinate, and maintain regular contact with residents primarily through face-to-face, phone, or video meetings.

· Compile information and eligibility requirements of local and city-wide resources.

· Work closely with Property Management staff to identify specific supportive needs related to lease violations and household housing stability. This includes locating, coordinating, and monitoring necessary and appropriate services for residents with these service needs.

· Implement on-site programs and activities in partnership with community-based organizations.

· Work collaboratively with residents to create opportunities for residents to build trust and a strong sense of community cohesiveness.

· Create monthly calendars of programs and activities, produce outreach flyers and newsletters to keep residents informed.

· Maintain thorough resident files on all work performed, follow up, and document electronically the intervention.

· Collaborate with colleagues to track and evaluate key performance indicators and outcomes of programs and services.

· Research best practices and develop innovative ideas to implement at the property.

· Participate in all required training to ensure professional growth.

· Other duties as assigned.

Skills Required: Excellent written and verbal communication skills; excellent interpersonal skills; strong organizational, analytical, and problem-resolution skills; ability to work independently and as a team; ability to be flexible and adapt to changing priorities; ability to multi-task; knowledge of referral processes; knowledge of local community resources; sensitivity to issues pertaining to seniors, families, and youth populations; friendly and approachable demeanor; proficient in MS Word, Excel, Outlook, PowerPoint and the Internet.

Preferred Education and Experience Requirements: Master's degree in social work/human services with three years of experience working with adult seniors or families that are low and moderate-income; knowledgeable of referral process; working knowledge of local services to support all residents.

Minimum Education and Experience Requirements: Bachelor's degree in social work/human services with two years of experience OR five years of total experience working with adult seniors or families that are low and moderate-income; knowledgeable of referral process; working knowledge of local services to support all residents.

Essential Functions: Ability to sit and stand for at least two (2) hours; ability to climb stairs. Ability to lift up to 25 pounds.