Support Operations and Client Services by organizing, developing, and conducting specific training classes for associates.

Essential Duties and Responsibilities:

• Plan and implement all training classes as assigned to insure adherence to client and company expectations.

• Train new programs and monitor for success for required number of days.

• Prepare and update training outlines, timelines, and product knowledge tests for all applicable programs.

• Track progress and retrain programs to ensure success.

• Participate in the account team along with a Client Services representative to enable a productive learning environment to be established.

• Develop training and motivational techniques to progress to higher levels of performance.

• Work with Operations Manager, Quality Assurance Departments, Account Manager and related departments to improve productivity and production for individual programs.

• Other duties as assigned.

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Some travel may be required.
• One to three years related experience and/or training; or equivalent combination of education and experience. Working knowledge of Microsoft Office applications required. This position requires and individual with excellent communication skills.
• Having knowledge and familiarity of the program is preferred but not required.

TLC Associates is a company that is inspired by our power to Connect. We pride ourselves on this ability by focusing on connecting with our clients by aligning with their goals tightly. We connect with their customers by hiring the best possible team members capable of delighting them with amazing experiences. At the forefront of our connection is the priority we place on connecting with our employees by rewarding, motivating, and delivering on our promise of a fun, family-oriented work environment that fosters success. For more information email gail.levin@tlcassociates.com

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.