4 Patient Service Representative Jobs in Columbia, KY
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TJ Health Columbia is Hiring a Patient Service Representative Near Columbia, KY
Description
JOB SUMMARY
Responsible for daily assisting the Patient Access Coordinator and fellow team members with patient access functions including but not limited to: meeting and greeting patients, registration, insurance verification, filing, cashiering and collections, screens and directs telephone calls. Contributes and assists the physicians and staff to create timely, accurate, and quality healthcare. Reports to the Coordinator of Patient Access.
Requirements
Minimum Education
- High School Diploma or equivalent is required.
- Associate's or Bachelor's degree in business or related field is preferred.
Minimum Work Experience
- Previous healthcare or Physician Practice experience preferred.
Required Skills
- Excellent customer skills.
- Computer skills as well as the ability to type with accurate spelling, grammar and punctuation are required.
- Having the ability to speak clearly and concisely with patients and providers is crucial.
- Must be able to perform duties and maintain personal conduct, attitude and appearance that conform to policies and procedures of the facility.
- Skills in establishing and maintaining effective and professional relationships with patients, medical staff, clerical staff and the public will be essential.
FUNCTIONAL DEMANDS
Physical Requirements
Sitting - =32%
Walking - 16-31%
Standing - 1-15%
Bending/Squatting - 1-15%
Climbing/Kneeling - 1-15%
Twisting - 1-15%
OSHA Category
Minimal potential for direct exposures.
Visual and Hearing Requirements
Must be able to see with corrective eye wear.
Must be able to hear clearly with assistance.
Other Physical/Environmental Demands
Lifting - 0-50lbs, 50lbs or more with assistance
Carrying - 0-50lbs, 50lbs or more with assistance
Pulling - up to 100lbs
Pushing - up to 100lbs
ESSENTIAL FUNCTIONS
- Greets each patient with a smile and uses AIDET in all interactions.
- Demonstrates strong organizational skills. Able to multi-task.
- Answers incoming calls timely, courteously, and professionally.
- Demonstrates excellent verbal and written communication skills. Demonstrates exceptional interpersonal communication skills.
- Ability to work independently on assigned tasks as well as accept direction on given assignments.
- Accurately obtains and enters patient information into Medical Record database with little or no error.
- Performs insurance verifications and uses electronic eligibility information to identify patient coverage status and amounts due
- Accurately records and processes Point of Service Payments.
- Other duties as requested
ORGANIZATIONAL EXPECTATIONS
T.J Pledge
I Will Show Compassion
-see all patients, family members, coworkers, physicians, and anyone else at T.J. as my customer.
-recognize that each and every interaction I have at T.J. Regional Health matters
-show kindness and compassion towards my customers at all times
-be sensitive to the personal and private needs of every customer
I Will Cooperate With Others
-maintain zero tolerance for abusive behavior
-listen and be willing to accept fault when I make a mistake
-never underestimate the power of an apology
-refrain from blame and judgment
-bring a sense of calm to stressful situations
I Will Collaborate With Others
-value myself and every coworker as an equal part of one GREAT team working together
-treat others in a way that I would like to be treated
-participate only in conversations that are courteous, respectful, and reflect positively on my teammates and T.J. Regional Health
-foster a calm and pleasant atmosphere, and refrain from gossip, rumors, and insults
-speak honestly, seek truth, and act with integrity towards my teammates
-value the uniqueness and expertise that each team member contributes to the whole
-meet the need of the moment, regardless of whether or not it is considered part of my job
I Will Communicate
-smile - at everyone
-always introduce myself, my role, and my purpose use body language, eye contact, and tone of voice that shows respect in every interaction
-follow the 10/5 rule: always acknowledging people at 10 feet away with a smile and always greeting people at 5 feet away
-escort any customer in need (visitors, patients) to their destination
I Will Adapt To Change
-be a part of the solution when I am presented with a challenge
-embrace change and set the example for those around me
-accept openly when there are changes that T.J. Regional and/or I have no control over
-manage the expectations of others by explaining duration and next steps as often as needed
I Will Be A Champion
-serve with passion
-view myself as an owner of T.J. Regional Health and act accordingly
-take responsibility for the physical appearance of T.J. Regional Health, including my work area
-go out of my way to daily thank and compliment my customers and coworkers
-dare to make a difference and be exceptional
-constantly try to improve myself and T.J. Regional Health
-speak positively about T.J. Regional, while at work and in public places outside of work
Job Summary
Full Time
07/30/2022
01/09/2024
The job skills required for Patient Service Representative include Scheduling, Patient Registration, Front Office, Written Communication, Interpersonal Communication, Integrity, etc. Having related job skills and expertise will give you an advantage when applying to be a Patient Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Patient Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Patient Service Representative positions, which can be used as a reference in future career path planning. As a Patient Service Representative, it can be promoted into senior positions as an Operating Room Supervisor that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Patient Service Representative. You can explore the career advancement for a Patient Service Representative below and select your interested title to get hiring information.
If you are interested in becoming a Patient Service Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Patient Service Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Patient Service Representative job description and responsibilities
Patient service representatives are sometimes known as patient advocates, patient access specialists or service coordinators.
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A Patient Service Representative needs to have strong organizational skills along with the ability to think on their feet when faced with new situations that arise throughout each day within a professional medical environment.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Patient Service Representative jobs
Open the Patient Service Representative Cover Letter Template.
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Patient confidentiality must remain a primary concern.
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Step 3: View the best colleges and universities for Patient Service Representative.
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